I Can't Log In

Username and Password Troubleshooting

If you can't remember your password, you can reset it using your email address, phone number or Facebook account. If you're not able to reset your password this way, open the Instagram app for additional help.

Resetting your password using your email address, phone number or Facebook account

To reset your password, first open the Instagram app. On the login screen, tap Get help signing in below Log In. From there:

  • On Android: select Use Username or Email, Send an SMS or Log In with Facebook, then enter your information and follow the on-screen instructions.
  • On iOS, tap Username or Phone. Enter your email address, username or phone number, then tap Send Login Link.

Learn more about what you can do if you don't know your username.

Getting additional login help

If you're not able to reset your password using your email address, phone number or Facebook account, you may be able to get additional help through the app:

  1. Open the Instagram app on your mobile device
  2. On the login screen, tap Get help signing in below Log In
  3. For more options:

    • On Android:

      1. Tap Use Username or Email, then enter your username or email
      2. Tap in the top right
      3. Tap Need more help? then follow the on-screen instructions
    • On iOS:

      1. Enter your username or email
      2. Tap Need more help? below Send Login Link, then follow the on-screen instructions
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If you aren't able to locate your account after entering your username:

  • Make sure that you're entering your username correctly, especially if it contains repeated characters
  • Don't include the @ symbol when entering your username

If you think your username was changed as a result of your account being compromised:

  • Check if you've received an email from Instagram notifying you that your account information was changed
  • Ask a friend to visit your profile and take a screenshot of your current username

Learn more about what you can do if you think your account was hacked.

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The links in the password reset emails are time sensitive. If you've received an email but still aren't able to log in, try sending yourself a password reset email again.

If you're copying the reset link or your new password, make sure you aren't including any extra spaces before pasting it into your browser or the login fields.

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If you aren't able to locate your account after entering your username:

  • Make sure that you're entering your username correctly, especially if it contains repeated characters
  • Don't include the @ symbol when entering your username

If you think your username was changed as a result of your account being compromised:

  • Check if you've received an email from Instagram notifying you that your account information was changed
  • Ask a friend to visit your profile and take a screenshot of your current username

Learn more about what you can do if you think your account was hacked.

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If you're still able to log into your Instagram account

If you think your account has been hacked and you're still able to log in, here are some things you can do to help keep your account secure:

If you're not able to log into your Instagram account

If you can't access your account, you may be able to get additional help through the Instagram app:

  1. Open the Instagram app on your mobile device
  2. On the login screen, tap Get help signing in below Log In
  3. For more options:

    • On Android:

      1. Tap Use Username or Email, then enter your username or email. Learn more about what you can do if you don't know your username.
      2. Tap in the top right.
      3. Tap Don't have access to any of these? then follow the on-screen instructions. Note: If you think your username or email was changed as a result of your account being hacked, you can try these steps again using both your username and email.
    • On iOS:

      1. Enter your username or email. Learn more about what you can do if you don't know your username.
      2. Tap Other issues? below Send Login Link, then follow the on-screen instructions. Note: If you think your username or email was changed as a result of your account being hacked, you can try these steps again using both your username and email.
If you're having trouble accessing your account, we'd like to hear more about your experience so we can continue to improve our support options.
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Email Troubleshooting

If the email address associated with your Instagram account has been changed, you can reverse this change. When your email address was changed, a message was sent from Instagram to the email address that was replaced. From this message, you can click the link that's included to reverse email address change and secure your account.

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If your email address isn't being found when you try to reset your password, you may have registered with a different email or mistyped your email when you first signed up.

If you're having this issue, try the following:

  • Tap Forgot? on the login screen, then tap Username or Email. Enter any possible email addresses you may have registered with and then tap Search in the top right.
  • If you've previously linked your Instagram and Facebook accounts, you can reset your password using your Facebook account by tapping Reset using Facebook.

Unfortunately, if you can't access the email account you registered with and didn't link your Instagram and Facebook accounts, we're unable to give you access to the account.

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If you're not receiving the password reset email, it's possible that the email is going in your email's spam filter or that you mistyped your email when you first signed up for Instagram.

To find your password reset email, try:

  • Checking the spam filter on your email account
  • Resetting your password through Facebook verification if you've previously linked your Instagram and Facebook accounts
  • Getting in touch with your email service provider to make sure that you're able to get emails from the @instagram.com domain

If you mistyped your email address when signing up for your account, we're not able to give you access to this account.

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If you lost access to the email address you used to sign up for Instagram, you can change the email address associated with your account.

If you've linked your account to Facebook, you can reset your password using Facebook. Once you log in, you can change the email address listed in your profile.

If you can't log into Instagram because you forgot your password and can't access the email address you used to sign up, please get in touch with your email service provider to get access to that email:

Email Service Provider contacts

If you've forgotten your password and lost access to your email account, we're unable to release the Instagram account to you. This includes accounts registered with mistyped email addresses.

We understand this can be frustrating, but this policy is meant to make sure Instagram accounts don't fall into the wrong hands.

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If you're receiving a password reset email for the wrong account, it's likely that the account you're trying to log into was registered with a different email address.

To regain access to the right account, try any additional email addresses you may have used. If you've linked your account to Facebook, you can reset your password through Facebook verification.

If you think there's an Instagram account associated with your email address and you don't own that account, let us know.

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Disabled Account

If your Instagram account was disabled, you’ll see a message telling you when you try to log in. Accounts that don't follow our Community Guidelines or Terms of Use may be disabled without warning. We suggest that you review the Community Guidelines carefully along with the posts on all accounts you've created.

If you think your account was disabled by mistake, you may be able to appeal the decision by opening the app, entering your username and password and following the on-screen instructions.

If you don’t see a disabled message, you may be experiencing a login issue. If your account was deleted by you or someone with your password, there's no way to restore it. You can create a new account with the same email address you used before, but you may not be able to get the same username.

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