I Can't Log In

Login Troubleshooting

If you can't remember your password, you can reset it through email or Facebook.

Password reset

To send a password reset email:

  1. Tap Forgot your password? on the login screen.
  2. Tap Username or Email and enter your username or the email address you used to create your account.
  3. Tap Search in the top-right corner.
  4. Tap Send a Password Reset Email.
  5. Tap the link in the password reset email sent to you from Instagram to create a new password.

Reset through Facebook

This option is only available if you've previously linked your Instagram account to Facebook:

  1. Tap Forgot your password? on the login screen.
  2. Tap Username or Email and enter your username or the email address you used to create your account.
  3. Tap Search in the top-right corner.
  4. Tap Reset using Facebook.
  5. If you aren't already logged into Facebook, you'll be prompted to. Instagram will bring up the account most recently linked to your Facebook account and give you the option of creating a new password.

If you can't access the email you registered with, and you didn't link your Instagram account to Facebook, we're not able to give you access to this account.

Last edited about 3 weeks ago
Was this answer helpful? ·

If you're trying to log into your account but can't remember your username, tap the Forgot your password? link on the login page. We'll send you an email with your username in the greeting.

If you're logged into your account, you can find your username at the top of your profile.

Last edited about 3 weeks ago
Was this answer helpful? ·

If your email address isn't being recognized when you try to reset your password, likely you registered with a different email or you mistyped your email when registering.

If you're having this issue, try the following:

  • Tap Forgot your password? on the login screen, tap Username or Email, enter an email addresses you may have registered with and then tap Search in the top right
  • If you've previously linked your Instagram and Facebook accounts, you can reset your password through Facebook verification by choosing the Reset using Facebook option

Unfortunately, if you can't access the email account you registered with and didn't link your Instagram and Facebook accounts, we're unable to give you access to the account.

Last edited about 3 weeks ago
Was this answer helpful? ·

If you're not receiving the password reset email, it's possible that the email is going in your spam filter or that you mistyped your email when registering. To get your password reset email, try:

  • Checking your spam filter
  • Resetting your password through Facebook verification if you've previously linked your Instagram and Facebook accounts
  • Getting in touch with your email service provider to make sure that you're able to get emails from the @instagram.com domain.

If you mistyped your email address when signing up for your account, we're not able to give you access to this account.

Last edited about 3 weeks ago
Was this answer helpful? ·

An email address can only be registered to a single Instagram account. If you're receiving a password reset email for the wrong account, it's likely that the account you're trying to log into was registered with a different email address.

Try any additional email addresses you may have used. If you've linked your account to Facebook, you can reset your password through Facebook verification.

If you mistyped your email address when registering, we're unable to recover your account. Learn more about creating a new Instagram account.

Last edited about a month ago
Was this answer helpful? ·

You might want to try sending yourself a password rest email again since the links in those emails are time-sensitive. If you don't use the link within a certain amount of time, that particular link may no longer work.

If you're copying the reset link or your newly reset password, make sure you haven't copied any extra spaces before pasting it into your browser or the login fields.

Last edited about 3 weeks ago
Was this answer helpful? ·

If you've lost access to the email address used to sign up for Instagram, please get in touch with your email service provider to get access. Once you have access again, you should be able to request a new password for your Instagram account.

Email Service Provider contacts

If you've forgotten your password and lost access to your email account, we're unable to release the Instagram account to you. This includes accounts registered with mistyped email addresses.

We understand this can be frustrating, but this policy is meant to make sure Instagram accounts don't fall into the wrong hands. We hope that you're able to remember your password so you can log in and correct your email address.

Last edited about 3 weeks ago
Was this answer helpful? ·

Disabled Account

If you deleted your account, there's no way to restore it. You can create a new account with the same email address you used before, but you may not be able to get the same username.

Your account may be disabled without warning if you're not following our Community Guidelines or Terms of Use on any account that you own. We suggest that you review the Community Guidelines carefully along with the posts on all accounts you've created.

Last edited about 3 weeks ago
Was this answer helpful? ·