If you’re having trouble logging into an Instagram account with photos of you, you may be asked to upload a video selfie to confirm you are who are say you are and that you’re a real person. Instagram uses video selfies to confirm your identity because photos and IDs can be digitally modified. By using a video selfie that asks you to turn your head in different directions, we know you’re a real person. Video selfies help us prevent fake IDs and other abuses.

The review process may take up to two business days, and while we review your video selfie, you will not have access to your account until we confirm it’s you. If you pass our review, you’ll receive an email from Instagram at the secure email address you provided and will receive a link to reset your password.

If you do not pass our review, you’ll receive an email from Instagram at the secure email address you provided and you may be able to resubmit your video selfie in the Instagram app.

If you choose not to confirm your identity with a video selfie, you may not be able to log back into your account.

Keep in mind that the video you submit will never be visible on Instagram and will be deleted within 30 days.

Note: Instagram doesn’t use facial recognition, and we don't use it in video selfies. We use video selfies to ensure you are a real person and may confirm with human review that you are authorized to access your account.