Instagram Help Center

Instagram checkout is only available on posts showing a and a Checkout on Instagram option on the Product Details Page.

Note that Product Detail Pages showing a View on Website option are part of Instagram Shopping and not Instagram checkout. Learn the difference between Instagram checkout and Shopping.

To buy something through Instagram checkout:

1. Tap any post with a
2. Tap again to reveal the item name and price.
3. Tap any price tag to see product details and if Instagram checkout is available.
4. Select the specifications for the product you want to buy (example: color, size).
5. Tap Checkout on Instagram.
6. Enter your contact information. Then tap Next.
7. Enter your Delivery Info.
8. Enter your card or PayPal info on the Payment Method page if it's your first time. Then tap Next.
9. Review your order details then tap Place Order.

Once you place your order, you'll see the option to create a PIN for easy and secure checkout for future orders.

About Orders on Instagram

When you buy something through Instagram Checkout:

• You can see all of your orders in your Order History.
• Your purchase may be covered by Purchase Protection.
• You can contact the merchant or Instagram for support.

You can buy products through Instagram checkout on posts that show a and Checkout on Instagram option on the Product Detail Page.

Please note that Product Detail Pages showing a View on Website option are part of Instagram Shopping and not Instagram checkout. Only purchases made through Instagram checkout are protected by our Purchase Protection Policies.

Tapping View on Website will direct you out of Instagram and onto the merchant's website to complete your purchase. Learn more about Instagram Shopping.

To find the Product Detail Page:

1. Tap any post with a
2. Tap again to see the item name and price.
3. Tap the price tag to see product details and if Instagram checkout is available.

You can also see a list of brands that are available for Instagram checkout.

You can use a credit or debit card or a PayPal account to buy products through Instagram checkout on posts with a and Checkout on Instagram option on the Product Detail Page.

We accept credit and debit cards from:

• Visa
• Mastercard
• American Express
• Discover

Please note that Product Detail Pages that feature a View on Website are a part of Instagram Shopping and not Instagram checkout. Only purchases made through Instagram checkout are protected by our Purchase Protection Policies. Learn more about Instagram Shopping.

Learn how to add or remove a payment method from your Instagram account.

No, buying something through Instagram checkout won't post to your followers' feeds or your activity status. Only you can see purchases you've made through Instagram checkout.

You can buy products through Instagram anywhere you see a post with a and a Checkout on Instagram option on the checkout page. Learn how to tell which posts are available for Instagram checkout.

Brands using Instagram checkout include:

• Outdoor Voices @outdoorvoices
• adidas Women @adidaswomen
• Ouai Haircare @theouai
• Oscar de la Renta @oscardelarenta
• Nike Training Club @niketraining
• Huda Beauty @hudabeautyshop
• Michael Kors @michaelkors
• ColourPop Cosmetics @colourpopcosmetics
• REVOLVE @revolve
• KKW Beauty @kkwbeauty
• H&M @hm
• ZARA @zara
• Burberry @burberry
• MAC Cosmetics @maccosmetics
• Warby Parker @warbyparker
• Anastasia Beverly Hills@anastasiabeverlyhills

When you buy something through Instagram checkout, we'll send you an order notification through the app and a confirmation to the email you entered at checkout. You can also see it in your Orders.

To view your order confirmation on Instagram:

1. Tap profile.
2. Tap
3. Tap Orders.

You can also tap any order to review order confirmation and details.

You can cancel or return the order, or get help from the merchant or Instagram through the email confirmation or in your Orders. Please note you won't be able to return items marked as a final purchase on the Product Details Page.

You can track orders you made through Instagram checkout. We also send you notifications through email and the app if the status of your order has changed.

To track your order through Instagram:

1. Tap profile.
2. Tap
3. Tap Orders.
4. Tap the order you want to track.
5. In your Order Details, you can see the shipping carrier (example: USPS, FedEx) and copy the tracking number to track it on the carrier's site.

Note: Tracking info may not be available for some orders. Learn how to contact the store or Instagram to get help with your order.

To return something you purchased through Instagram checkout:

1. Tap profile.
2. Tap
3. Tap Orders.
4. Tap the order you want to return.
5. Follow the on-screen instructions to start the return process.

Returns through Instagram Checkout

• 30 day returns: Unless the item is final sale, you can return your order at least 30 days after the order is delivered. You can see if something is final sale by looking for Final Sale in the product description and at checkout.
• Return shipping costs: Buyers usually cover the shipping costs of returns, unless the return is covered by Purchase Protection.
• Merchant policies: Each merchant has their own return policy, but all merchants accept returns for a minimum of 30 days (except for final sale items). You can see the specific return policy for a product on the order confirmation.

You can cancel most purchases made through Instagram up to 30 minutes after the purchase was placed.

To cancel your order:

1. Go to your Orders.
2. Tap the order you want to cancel.
3. Scroll down and tap Cancellations.
4. Select a reason and tap Cancel Order.

I can't cancel my order

If it's too late to cancel your order, you may be be able to return it within 30 days of the purchase, where available. Learn how to get help with your order.

Many products available through Instagram checkout are covered under our Purchase Protection Policy. Please be aware that only purchases made through Instagram checkout are protected by our Purchase Protection. Product Detail Pages showing a View on Website option are part of Instagram Shopping and not Instagram checkout.

Purchase Protection means that you can request a refund if:

• You didn't receive your order.
• The product arrived damaged or is different than described on the product page.
• The merchant doesn't follow their stated refund policy.

If Instagram approves your Purchase Protection claim, you'll get a refund for the full purchase price of the product and any shipping costs.

Which purchases aren't covered by Purchase Protection?

• Purchase Protection doesn't cover some types of orders, including:
• Vehicles and rentals
• Services
• Orders that cost more than $2000 (including tax and shipping)

You can see all products and situations not covered by Purchase Protection in the full policy.

How do I file a Purchase Protection claim?

Learn how to file a purchase protection claim for your order.

If you have an issue with an order you made through Instagram checkout:

Contact Instagram for help: If the business doesn't reply or resolve the issue within 2 business days, please let us know.

Learn what to do if:

• Your order didn't arrive: We recommend waiting 2 days after the estimated delivery date in your order history. On the third business day, you can get help with your order.
• The product is damaged or it doesn't match the description: If the shipment you received is damaged, not what you expected, you can get help with your order.
• You didn't make this purchase: If you see an unauthorized purchase in your order history, please follow these steps.

If you have an issue with something you purchased through Instagram checkout, you can contact the merchant or Instagram for help.

To get help with your order:

1. Tap profile.
2. Tap
3. TapOrders.
4. Tap the order you need help with.
5. Scroll down and tap Get Help With Your Order.
6. Select a reason and follow the on-screen instructions.

After reporting your issue, we'll review any messages that you and the merchant sent to each other about this order. You should receive a reply within 48 hours to the email address you entered at checkout. You can check this email address on the order confirmation page.

Many products available through Instagram checkout are covered under our Purchase Protection Policy. Please be aware that only purchases made through Instagram checkout are protected by our Purchase Protection. Product Detail Pages showing a View on Website option are part of Instagram Shopping and not Instagram checkout.

Purchase Protection means that you can request a refund if:

• You didn't receive your order.
• The product arrived damaged or is different than described on the product page.
• The merchant doesn't follow their stated refund policy.

If Instagram approves your Purchase Protection claim, you'll get a refund for the full purchase price of the product and any shipping costs.

Which purchases aren't covered by Purchase Protection?

• Purchase Protection doesn't cover some types of orders, including:
• Vehicles and rentals
• Services
• Orders that cost more than $2000 (including tax and shipping)

You can see all products and situations not covered by Purchase Protection in the full policy.

How do I file a Purchase Protection claim?

Learn how to file a purchase protection claim for your order.

This is about posts you see on Instagram that show a

If you think a merchant or product violates our Commerce Policies, you can report them.

To report a product or merchant:

1. Go to the product post or profile of merchant you want to report.
2. Tap at the top right
3. Tap Report and select a reason.
4. Follow the on-screen instructions.

If you need help with your order

Learn what to do if you're having an issue with an order you made through Instagram checkout, or how to contact Instagram if the merchant hasn't responded to your message. If you purchased something through Instagram Shopping, you'll need to contact the merchant directly for help.

Keep in mind that we may suspend or ban merchants if they go against our Commerce Policies. Buyers who file fraudulent claims are also subject to consequences outlined in our Purchase Protection policies.

If there's a purchase in your order history that you didn't make, please let us know:

1. Go to Orders.
2. Tap the unauthorized order.
3. Scroll down and tap Get Help With Your Order.
4. Select I didn't make this order and fill out the form with details about your issue.
5. Tap Send.

To add or remove a payment method on Instagram:

1. Tap your profile.
2. Tap
3. Tap Settings.
4. Tap Payments then tap Payment Methods.
5. In Payment Methods click Credit or Debit Card to add a new card. Tap PayPal to add a PayPal account.

To remove a payment method, select the card you want to remove and tap Remove.

If you have additional questions or continue experiencing issues adding or removing your payment method please let us know.

Note: we don't support RuPay or the Maestro card network.

When you're at checkout, you'll be able to add a new delivery address or update your current one as you scroll down to Delivery. You can also update your delivery address for future purchases.

To update your delivery address for future orders:

1. Tap your profile.
2. Tap
3. Tap Settings.
4. Tap Payments and select Delivery Info.
5. Tap your current delivery address to update or select Add Delivery Info to add a new one.
6. Tap Done.

You can select to set your new address as the default address for future orders.

Once you place your order, you'll see the option to create a PIN for easy and secure checkout for future orders. You can also set or change your PIN in your Settings.

To set your PIN:

1. Tap your profile.
2. Tap
3. Tap Settings.
4. TapPayments.
5. Tap Security PIN.
6. Follow on-screen instructions to set your PIN.

To change or turn off your existing PIN, tap PIN and follow the on-screen instructions.

When a merchant receives an order confirmation, they are provided with the buyer's name, address, phone number, and email, so they can complete your order.

Keep in mind that:

• We use encryption to protect your payments and keep your credentials secure. Learn how we protect your payment information.
• No one can see your whole credit card number or PayPal password on Instagram after you enter it, even with your password.
• We never share your payment information with merchants or other people on Instagram, and payment info doesn’t show up on your public profile. In fact, we don’t even share your full info with those you’re paying.

No, buying something through Instagram checkout won't post to your followers' feeds or your activity status. Only you can see purchases you've made through Instagram checkout.

If there's a purchase in your order history that you didn't make, please let us know:

1. Go to Orders.
2. Tap the unauthorized order.
3. Scroll down and tap Get Help With Your Order.
4. Select I didn't make this order and fill out the form with details about your issue.
5. Tap Send.

Once you place your order, you'll see the option to create a PIN for easy and secure checkout for future orders. You can also set or change your PIN in your Settings.

To set your PIN:

1. Tap your profile.
2. Tap
3. Tap Settings.
4. TapPayments.
5. Tap Security PIN.
6. Follow on-screen instructions to set your PIN.

To change or turn off your existing PIN, tap PIN and follow the on-screen instructions.

We’ll store your payment, delivery and contact information, which you can edit or delete in your Instagram settings.

You can also opt in to receive marketing emails from the merchant. If you would like more detailed information, please see our policies below.