Instagram Help Centre

Instagram checkout allows you to buy featured items from a brand without leaving Instagram. To use Instagram checkout, tap the in the top tab on a profile of a participating brand from your mobile device.

Items you buy from Instagram checkout are covered by our purchase protection.

Learn more about Instagram checkout.

Instagram checkout is only available on posts showing a and Checkout on Instagram or Add to Bag on the checkout page.

Note that product detail pages showing View on Website are part of Instagram Shopping and not Instagram checkout. Learn the difference between Instagram checkout and Instagram Shopping.

You can only buy something through Instagram checkout on posts that show both and Checkout on Instagram or Add to Bag on the checkout Page.

Note that product detail pages showing View on Website are part of Instagram Shopping and not Instagram checkout. Only purchases made through Instagram checkout are covered by Purchase Protection.

When you tap View on Website, you'll be taken to the merchant's website to complete your purchase. Learn more about Instagram Shopping.

To find the product detail page:

1. Tap any post with a .
2. Tap the price tag to view product details and if Instagram checkout is available.

You can use a credit or debit card or a PayPal account to buy products through Instagram checkout on posts showing both a and Checkout on Instagram or Add to Bag on the product detail page.

We accept credit and debit cards from:

• Visa
• Mastercard
• American Express
• Discover

Please note that prepaid debit cards are not accepted at this time. Learn how to add or remove a payment method from your Instagram account.

Please be aware that product detail pages with View on Website are a part of Instagram Shopping and not Instagram checkout. Only purchases made through Instagram checkout are protected by our Purchase Protection Policies. Learn more about Instagram Shopping.

No, buying something through Instagram checkout won't post to your followers' feeds or your activity status. Only you can see purchases you've made through Instagram checkout.

You can buy items featured in a post or story from certain people and brands you follow through Instagram checkout, anywhere you see a post with a and a Checkout on Instagram option on the checkout page.

If you don't see Checkout on Instagram on the checkout page, then you're on Instagram Shopping. Learn the difference between Instagram checkout and Instagram Shopping.

This is only about posts you see on Instagram that show a and a Checkout on Instagram option.

When you buy something through Instagram checkout, we'll send you an order notification through the app and a confirmation to the email you entered at checkout. You can also find your order confirmation in your Orders.

To view your order confirmation on Instagram:

1. Tap .
2. Tap .
3. Tap Orders.

You can also tap any order to review order confirmation and details.

You can cancel or return the order, or get help from the merchant or Instagram through the email confirmation or in your Orders. Please note you won't be able to return items marked as a final purchase on the product detail page.

You can track orders you made through Instagram checkout. We also send you notifications through email and the app if the status of your order has changed.

To track your order through Instagram:

1. Tap .
2. Tap .
3. Tap Orders.
4. Tap the order you want to track.
5. In your Order Details, you can see the shipping carrier (example: USPS, FedEx) and copy the tracking number to track it on the carrier's site.

Note: Tracking info may not be available for some orders. Learn how to contact the merchant or Instagram to get help with your order.

This is only about posts you see on Instagram that show a and a Checkout on Instagram option.

To return something you purchased through Instagram checkout:

1. Tap profile.
2. Tap .
3. Tap Orders.
4. Tap the order and item you want to return.
5. Follow the on-screen instructions to start the return process.

You can only return items through Instagram when you buy through Instagram checkout. Learn the difference between checkout and Shopping.

If you don't see the item in your Orders, please contact the merchant directly for help.

Note: For orders with multiple items, you’ll need to request a return for each item separately.

Returns through Instagram checkout

• 30 day returns: Unless the item is final sale, you can return your order at least 30 days after the order is delivered. You can see if something is final sale by looking for Final Sale in the product description and at checkout.
• Return shipping costs: Buyers usually cover the shipping costs of returns, unless the return is covered by Purchase Protection.
• Merchant policies: Each merchant has their own return policy, but all merchants accept returns for a minimum of 30 days (except for final sale items). You can see the specific return policy for a product on the order confirmation.

You can cancel most purchases made through Instagram checkout up to 30 minutes after the purchase was placed.

To cancel your order:

1. Go to your Orders.
2. Tap the order you want to cancel.
3. Scroll down and tap Cancellations.
4. Select a reason and tap Cancel Order.

Note: If the order has more than one item, cancelling one item will cancel the whole order.

I can't cancel my order

If it's too late to cancel your order, you may be able to return it within 30 days of the purchase, where available. Learn how to get help with your order.

This is only about posts you see on Instagram that show a and a 'Checkout on Instagram' option.

Many products available through Instagram checkout are covered under our Purchase Protection Policy. Please be aware that only purchases made through Instagram checkout are protected by our Purchase Protection Policy.

Learn the difference between Instagram checkout and Instagram Shopping.

Purchase Protection means that you can request a refund if:

• You didn't receive your order.
• The product arrived damaged or is different than described on the product page.
• The merchant doesn't follow their stated refund policy.

If Instagram approves your Purchase Protection claim, you'll get a refund for the full purchase price of the product and any shipping costs.

Which purchases aren't covered by Purchase Protection?

• Vehicles and rentals
• Services
• Orders that cost more than $2000 (including tax and shipping)

You can see all products and situations not covered by Purchase Protection in the full policy.

How do I file a Purchase Protection claim?

Learn how to file a purchase protection claim for your order.

We understand that coronavirus (COVID-19) is creating unexpected challenges for buyers and sellers in our community, and we're committed to supporting our buyers and sellers during this time.

We suggest following the guidelines from the Centers for Disease Control and Prevention (CDC) for how to stay healthy and help prevent the spread of coronavirus (COVID-19) while buying and selling on Instagram.

Here are some things you should know about buying and selling on Instagram during COVID-19.

If you have an issue with an order you made through Instagram checkout:

Contact Instagram for help: If the business doesn't reply or resolve the issue within 2 business days, please let us know.

Learn what to do if:

• Your order didn't arrive: We recommend waiting 2 days after the estimated delivery date in your order history. On the third business day, you can get help with your order.
• The product is damaged or it doesn't match the description: If the shipment you received is damaged, not what you expected, you can get help with your order.
• You didn't make this purchase: If you see an unauthorized purchase in your order history, please follow these steps.

If you have an issue with something you purchased through Instagram checkout, you can contact the merchant or Instagram for help.

To get help with your order:

1. Tap .
2. Tap .
3. Tap Orders.
4. Tap the order you need help with.
5. Scroll down and tap Get Help With Your Order.
6. Select a reason and follow the on-screen instructions.

After reporting your issue, we'll review any messages between you and the merchant about this order. You should receive a reply within 48 hours to the email address you entered at checkout. You can check this email address on the order confirmation page.

Note: For orders with multiple items, please file a separate claim for each item you need help with.

This is only about posts you see on Instagram that show a and a 'Checkout on Instagram' option.

Many products available through Instagram checkout are covered under our Purchase Protection Policy. Please be aware that only purchases made through Instagram checkout are protected by our Purchase Protection Policy.

Learn the difference between Instagram checkout and Instagram Shopping.

Purchase Protection means that you can request a refund if:

• You didn't receive your order.
• The product arrived damaged or is different than described on the product page.
• The merchant doesn't follow their stated refund policy.

If Instagram approves your Purchase Protection claim, you'll get a refund for the full purchase price of the product and any shipping costs.

Which purchases aren't covered by Purchase Protection?

• Vehicles and rentals
• Services
• Orders that cost more than $2000 (including tax and shipping)

You can see all products and situations not covered by Purchase Protection in the full policy.

How do I file a Purchase Protection claim?

Learn how to file a purchase protection claim for your order.

This is only about posts you see on Instagram that show a . Learn how to report a post or an ad you see.

If you think a merchant or product violates our Commerce Policies, you can report them.

To report a product or merchant:

1. Go to the product post or profile of merchant you want to report.
2. Tap at the top right.
3. Tap Report and select a reason.
4. Follow the on-screen instructions.

If you need help with your order

Learn what to do if you're having an issue with an order you made through Instagram checkout, or how to contact Instagram if the merchant hasn't responded to your message. If you purchased something through Instagram Shopping, you'll need to contact the merchant directly for help.

Keep in mind that we may suspend or ban merchants if they go against our Commerce Policies. Buyers who file fraudulent claims are also subject to consequences outlined in our Purchase Protection policies.

This is only about posts you see on Instagram that show a . Learn how to report a post or an ad you see.

If there's a purchase in your order history that you didn't make, please let us know:

1. Go to Orders.
2. Tap the unauthorized order.
3. Scroll down and tap Get Help With Your Order.
4. Select I didn't make this order and fill out the form with details about your issue.
5. Tap Send.

To add or remove a payment method on Instagram:

1. Tap .
2. Tap .
3. Tap Settings.
4. Tap Payments then tap Payment Methods.
5. In Payment Methods click Credit or Debit Card to add a new card. Tap PayPal to add a PayPal account.

To remove a payment method, select the card you want to remove and tap Remove.

If you have additional questions or continue experiencing issues adding or removing your payment method please let us know.

Note: we don't support RuPay or the Maestro card network.

When you're at checkout, you'll be able to add a new delivery address or update your current one as you scroll down to Delivery. You can also update your delivery address for future purchases.

To update your delivery address for future orders:

1. Tap your profile.
2. Tap .
3. Tap Settings.
4. Tap Payments and select Delivery Info.
5. Tap your current delivery address to update or select Add Delivery Info to add a new one.
6. Tap Done.

You can select to set your new address as the default address for future orders.

Once you place your order, you'll see the option to create a PIN for easy and secure checkout for future orders. You can also set or change your PIN in your Settings.

To set your PIN:

1. Tap your profile.
2. Tap .
3. Tap Settings.
4. Tap Payments.
5. Tap Security PIN.
6. Follow on-screen instructions to set your PIN.

To change or turn off your existing PIN, tap PIN and follow the on-screen instructions.

When a merchant receives an order confirmation, they are provided with the buyer's name, address, phone number, and email, so they can complete your order.

Keep in mind that:

• We use encryption to protect your payments and keep your credentials secure. Learn how we protect your payment information.
• No one can see your whole credit card number or PayPal password on Instagram after you enter it, even with your password.
• We never share your payment information with merchants or other people on Instagram, and payment info doesn’t show up on your public profile. In fact, we don’t even share your full info with those you’re paying.

No, buying something through Instagram checkout won't post to your followers' feeds or your activity status. Only you can see purchases you've made through Instagram checkout.

This is only about posts you see on Instagram that show a . Learn how to report a post or an ad you see.

If there's a purchase in your order history that you didn't make, please let us know:

1. Go to Orders.
2. Tap the unauthorized order.
3. Scroll down and tap Get Help With Your Order.
4. Select I didn't make this order and fill out the form with details about your issue.
5. Tap Send.

Once you place your order, you'll see the option to create a PIN for easy and secure checkout for future orders. You can also set or change your PIN in your Settings.

To set your PIN:

1. Tap your profile.
2. Tap .
3. Tap Settings.
4. Tap Payments.
5. Tap Security PIN.
6. Follow on-screen instructions to set your PIN.

To change or turn off your existing PIN, tap PIN and follow the on-screen instructions.

We’ll store your payment, delivery and contact information, which you can edit or delete in your Instagram settings.

You can also opt in to receive marketing emails from the merchant. If you would like more detailed information, please see our policies below.