Instagram Help Center

1. Tap any product photo with a .
2. Tap Buy Now.
3. Select product specifications for your purchase (example: color, size), if necessary.
4. Enter your delivery and payment information, then tap Next. If you have already set up Facebook Pay on Facebook, you may be able to connect your payment information to Instagram.
5. Review your order details then tap Place Order.

Keep in mind that your payment and delivery information will be saved for future purchases.

Note: If you’re entering your address for the first time, you must first enter an address that matches the address on your payment method. To ship to a different address, you can always add an additional delivery address.

1. Tap any product photo with a .
2. Tap Buy Now.
3. Select product specifications for your purchase (example: color, size), if necessary.
4. If you have shopped using Instagram Checkout before, your previously saved delivery and payment information will be filled in. Review your order details, then tap Place Order.

Keep in mind you can update your payment information or change your delivery address at any time.

Once you place your order, you'll see the option to create a PIN for easy and secure checkouts on future orders.

Any time you see Add to Cart on the product page, you can add multiple items from the same seller into your Cart and buy them together.

To buy products in your Cart:

1. Tap .
2. Tap .
3. Tap Cart, then select the Cart you'd like to view.
4. Tap Proceed to Checkout at the bottom.
5. If you have not used checkout on Instagram before, enter your delivery and payment information. If you have previously shopped using checkout on Instagram, your previously saved delivery and payment information will be filled in.
6. Tap Next at the bottom.
7. Review your order details, then tap Place Order.

Keep in mind that products from different sellers in your Cart must be purchased separately.

When you buy something through Instagram:

• You can see all of your orders in your Order History.
• Your purchase may be covered by Purchase Protection.
• You can contact the seller or Instagram for support.

When you buy something through Instagram Checkout, we'll send you an order notification through the app and a confirmation to the email you entered at checkout. You can also find your order confirmation in your Orders.

To view your order confirmation on Instagram:

1. Tap .
2. Tap .
3. Tap Orders.

You can also tap any order to review order confirmation and details.

You can cancel or return the order, or get help from the seller or Instagram through the email confirmation or in your Orders. Please note you won't be able to return items marked as a final purchase on the product page.

When you buy something through Facebook Pay, we'll send you an order notification through the app and a confirmation to the email you entered at checkout. You can also find your order confirmation in your Orders and Payments.

To view your order confirmation on Instagram:

1. Tap .
2. Tap .
3. Tap Orders and Payments.

You can also tap any order to review order confirmation and details.

You can cancel or return the order, or get help from the seller or Instagram through the email confirmation or in Orders and Payments. Please note you won't be able to return items marked as a final purchase on the product page.

You can track orders you made through Instagram Checkout. We also send you notifications through email and the app if the status of your order has changed.

To track your order through Instagram:

1. Tap .
2. Tap .
3. Tap Orders.
4. Tap the order you want to track.
5. In your Order Details, you can see the shipping carrier (example: USPS, FedEx) and copy the tracking number to track it on the carrier's site.

Note: Tracking info may not be available for some orders. Learn how to contact the seller or Instagram to get help with your order.

You can track orders you made through Instagram checkout. We also send you notifications through email and the app if the status of your order has changed.

To track your order through Instagram:

1. Tap .
2. Tap .
3. Tap Orders and Payments.
4. Tap the order you want to track.
5. In your Order Details, you can see the shipping carrier (example: USPS, FedEx) and copy the tracking number to track it on the carrier's site.

Note: Tracking info may not be available for some orders. Learn how to contact the seller or Instagram to get help with your order.

1. Tap
2. Tap .
3. Tap Orders.
4. Tap the order and item you want to return.
5. Follow the on-screen instructions to start the return process.

You can only return items through Instagram when you buy through Instagram checkout. Learn more about which products can be bought on Instagram.

If you don't see the item in your Orders, please contact the seller directly for help.

Note: For orders with multiple items, you’ll need to request a return for each item separately.

1. Tap profile.
2. Tap .
3. Tap Orders and Payments.
4. Tap the order and item you want to return.
5. Follow the on-screen instructions to start the return process.

You can only return items through Instagram when you buy through Facebook Pay. Learn more about which products can be bought on Instagram.

If you don't see the item in your Orders and Payments, please contact the seller directly for help.

Note: For orders with multiple items, you’ll need to request a return for each item separately.

You can cancel most purchases made through Instagram Checkout up to 30 minutes after the purchase was placed.

To cancel your order:

1. Go to your Orders.
2. Tap the order you want to cancel.
3. Scroll down and tap Cancellations.
4. Select a reason and tap Cancel Order.

Note: If the order has more than one item, cancelling one item will cancel the whole order.

You can cancel most purchases made through Instagram checkout up to 30 minutes after the purchase was placed.

To cancel your order:

1. Go to your Orders and Payments.
2. Tap the order you want to cancel.
3. Scroll down and tap Cancellations.
4. Select a reason and tap Cancel Order.

Note: If the order has more than one item, cancelling one item will cancel the whole order.

Yes, you can still place orders, but delivery times may be longer than usual, so please keep this in mind if your order is time-sensitive.

Learn more about Instagram Shopping and Instagram checkout.

Depending on the seller and their fulfillment partners, your order may be delayed. For more information and help with your order, learn how to contact your seller directly.

Thank you for being patient with our sellers during this time. You can see the tracking information for products you purchased on Instagram. Learn how to check the status of your order.

We appreciate your patience as sellers may be facing inventory and fulfillment issues during this challenging time. Many purchases made on Instagram checkout are covered by our Purchase Protection Policy. Purchase Protection is free and automatically covers eligible orders.

Learn more about how Purchase Protection works and what items are covered.

If you haven’t done so already, please try to contact the seller directly to see if they can resolve your issue. Learn how to contact the seller. If you are unable to resolve the issue, you may be able to cancel your order. Learn how to cancel.

Note that many purchases made on Instagram checkout are covered by our Purchase Protection Policy. Learn more about how Purchase Protection works and what items are covered.

We want to reassure sellers that we won't penalize your account for not meeting performance standards during this challenging time.

If you have an issue with something you purchased through Instagram Checkout, you can contact the seller or Instagram for help.

To get help with your order:

1. Tap .
2. Tap .
3. Tap Orders.
4. Tap the order you need help with.
5. Scroll down and tap Get Help With Your Order.
6. Select a reason and follow the on-screen instructions.

If you have an issue with something you purchased through Facebook Pay on Instagram, you can contact the seller or Instagram for help.

To get help with your order:

1. Tap .
2. Tap .
3. Tap Orders and Payments.
4. Tap the order you need help with.
5. Scroll down and tap Get Help With Your Order.
6. Select a reason and follow the on-screen instructions.

1. Go to Orders.
2. Tap the unauthorized order.
3. Scroll down and tap Get Help With Your Order.
4. Select I didn't make this order and fill out the form with details about your issue.
5. Tap Send.

1. Go to Orders & Payments.
2. Tap the unauthorized order.
3. Scroll down and tap Get Help With Your Order.
4. Select I didn't make this order and fill out the form with details about your issue.
5. Tap Send.

1. Open the Facebook app for iOS or Android.
2. Tap in the bottom right of Facebook.
3. Tap Facebook Pay.
4. Tap Manage Facebook Pay Info.
5. Tap next to Connect Facebook Pay info.

To add or remove a payment method on Instagram:

1. Tap .
2. Tap .
3. Tap Settings.
4. Tap Payments then tap Payment Methods.
5. In Payment Methods click Credit or Debit Card to add a new card. Tap PayPal to add a PayPal account.

To remove a payment method, select the card you want to remove and tap Remove.

To add or remove a payment method on Instagram:

1. Tap .
2. Tap .
3. Tap Orders and Payments.
4. Tap Payment Settings.
5. Tap an existing payment method to make an update, or tap Add Payment Method to add a new card or PayPal account.

To remove a payment method, select the card you want to remove and tap Remove Card at the bottom.

Additionally, If you have already set up Facebook Pay on Facebook, you may be able to connect it to Instagram for a seamless payment experience across both apps (availability varies).

1. Tap on the bottom right.
2. Go to the at the top right.
3. Tap Settings > Payments > Payment Methods.
4. Select Add Payment Method and follow the next steps.

1. Tap on the bottom right.
2. Go to the at the top right.
3. Tap Orders & Payments > Payment Settings.
4. Select Add Payment Method and follow the next steps.

1. Tap on the on the bottom right.
2. Go to the at the top right.
3. Tap Settings > Payments > Payment Methods.
4. Select the account you would like to remove.
5. Tap Remove Bank Account.

1. Tap on the on the bottom right.
2. Go to the at the top right.
3. Tap Orders & Payments > Payment Settings.
4. Select the account you would like to remove.
5. Tap Remove Bank Account.

1. Tap on the bottom right.
2. Tap Settings > Account > Fundraisers > Payout Details.
3. Follow the prompts to update your bank account.

1. Tap your profile.
2. Tap .
3. Tap Settings.
4. Tap Payments and select Delivery Info.
5. Tap your current delivery address to update or select Add Delivery Info to add a new one.
6. Tap Done.

1. Tap your profile.
2. Tap .
3. Tap Orders & Payments.
4. Tap Payment Settings and select Shipping Address.
5. Tap your current delivery address to update or select Add Shipping Address to add a new one.
6. Tap Save.

Once you place your order, you'll see the option to create a PIN for easy and secure checkout for future orders. You can also set or change your PIN in your Settings.

1. Tap your profile.
2. Tap .
3. Tap Settings.
4. Tap Payments.
5. Tap Security PIN.
6. Follow on-screen instructions to set your PIN.

To change or turn off your existing PIN, tap PIN and follow the on-screen instructions.

1. Tap your profile image in the bottom right.
2. Tap in the top right.
3. Select Orders & Payments.
4. Select Security and tap next to Always Ask for PIN to Confirm Payments.
5. Next, enter a 4-digit number to setup your PIN. Then, enter that same number again to confirm your PIN.

If you forget your PIN, select Change PIN and then Forgot PIN? From here, enter your Instagram password to reset your PIN.

Once you place your order, you'll see the option to create a PIN for easy and secure checkout for future orders. You can also set or change your PIN in your Settings.

1. Tap your profile.
2. Tap .
3. Tap Settings.
4. Tap Payments.
5. Tap Security PIN.
6. Follow on-screen instructions to set your PIN.

To change or turn off your existing PIN, tap PIN and follow the on-screen instructions.

1. Tap your profile image in the bottom right.
2. Tap in the top right.
3. Select Orders & Payments.
4. Select Security and tap next to Always Ask for PIN to Confirm Payments.
5. Next, enter a 4-digit number to setup your PIN. Then, enter that same number again to confirm your PIN.

If you forget your PIN, select Change PIN and then Forgot PIN? From here, enter your Instagram password to reset your PIN.