Payments in Instagram
Get Started
How do I get started with Facebook Pay?
How do I connect Facebook Pay across Instagram and Facebook?
How do I buy something on Instagram?
How do I donate to a personal or nonprofit fundraiser on Instagram?
How do I know which products I can buy with checkout on Instagram?
What payment methods can I use to buy and donate on Instagram?
What is Shop Pay?
How do sales and offers work for purchases made on Instagram?
Can I buy something from someone I follow on Instagram?
Orders and Returns
Where can I see the order confirmation for a payment or donation on Instagram?
How can I track orders I made on Instagram?
How do returns work for items purchased on Instagram?
How do I cancel an order I made on Instagram?
How does Purchase Protection work for purchases made on Instagram?
Get Support
Things you should know about buying on Instagram during COVID-19.
I'm having an issue with something I purchased on Instagram.
How do I contact the shop or Instagram for help with my order?
How do I report a seller or product I see on Instagram?
Someone used my Instagram account to make an unauthorized purchase.
How do I contact Instagram about a payment?
Change Account Settings
How do I update my payment method on my Instagram account?
How do I update my payment method for my personal fundraiser on Instagram?
How do I update the shipping address for an order I submitted on Instagram?
How do I connect a loyalty membership account to Instagram?
Privacy and Security
What information does Facebook collect when I use Facebook Pay?
What customer data is shared with the seller when I make a purchase on Instagram?
Can my followers see purchases I made on Instagram?
How do I create a PIN for Instagram payments?
Terms and Policies
Instagram Policy Pages
English (US)
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Facebook Inc.
