Someone used my Instagram account to make an unauthorized purchase in a shop on Instagram.
This only applies to items bought on Instagram with Meta Pay. Learn how to report a post, an ad you see, or an unauthorized payment in Instagram Direct.
If there's a purchase in your order history that you didn't make with Meta Pay, please let us know:
Instagram app for Android and iPhone:
  1. Tap profile or your profile picture in the bottom right to go to your profile.
  2. Tap more options in the top right.
  3. Tap Orders and payments.
  4. Tap the unauthorized order.
  5. Scroll down and tap Get help with your order.
  6. Select Unknown or suspicious order and fill out the form with details about your issue.
  7. Tap Send.
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