Hacked Accounts

Learn what to do if you notice suspicious activity on your account:

If your account is leaving comments or sharing things that you haven't posted, your password may be compromised.

To help secure your account:

If you aren't able to access your account, learn more about what you can do.

Note: You shouldn't grant third-party access to websites or apps that don't follow our Community Guidelines or Terms of Use (including websites that sell or promise free followers or likes). These websites and apps are likely attempts to use your account in an inappropriate way.

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If you think your account has been hacked or taken over, there are actions you can take to secure your account.

Check your email account for a message from Instagram

If you received an email from Instagram letting you know that your email address was changed, you may be able to undo this by using the revert this change option in that message. If additional information was also changed (example: your password), and you're unable to change back your email address, please report the account to us.

Get a security code sent to your email address or phone number

To help us confirm that you own the account, you can request that we send a security code to your email address or phone number.

To request a security code:

  1. On the login screen, tap My login info isn’t working.
  2. Next, choose either your email address or phone number to have the code sent to and then tap Send Security Code.
  3. Enter the 6-digit code you receive and tap Confirm and followthe on-screen instructions.

Report the account

If you're unable to recover your account with the security code, please report the account to us.

To report a hacked account on Instagram:

  1. Tap Get help signing in (Android) or Forgot password? (iPhone).
  2. Tap My login info isn’t working and follow the on-screen instructions.

Verify your identity

Once you submit your request, you should receive an auto-response email from the Security Team at Instagram asking you to help us verify your identity. You'll be asked for one or both of the following:

  • A photo of yourself holding a paper with a handwritten code we've provided you.
  • The email address or phone number you signed up with and the type of device you used at the time of sign up (example: iPhone, Android, iPad, other).
Once you provide information to help us verify your identity, we'll send you specific instructions to recover your account at the secure email address you provided.

If you're still able to log into your Instagram account

If you think your account has been hacked and you're still able to log in, here are some things you can do to help keep your account secure:

If you're having trouble accessing your account, we'd like to hear more about your experience so we can continue to improve our support options.
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Protect your account with our security tips:

Security Tips

Here are some things you can do to help keep your account safe:

  • Pick a strong password. Use a combination of at least six numbers, letters and punctuation marks (like ! and &). It should be different from other passwords you use elsewhere on the internet.
  • Change your password regularly, especially if you see a message from Instagram asking you to do so. During automated security checks, Instagram sometimes recovers login information that was stolen from other sites. If Instagram detects that your password may have been stolen, changing your password on Instagram and other sites helps to keep your account secure and prevent you from being hacked in the future.
  • Never give your password to someone you don't know and trust.
  • Turn on two-factor authentication for additional account security.
  • Make sure your email account is secure. Anyone who can read your email can probably also access your Instagram account. Change the passwords for all of your email accounts and make sure that no two are the same.
  • Log out of Instagram when you use a computer or phone you share with other people. Don't check the "Remember Me" box when logging in from a public computer, as this will keep you logged in even after you close the browser window.
  • Think before you authorize any third-party app.

Learn how to reset your password.