Troubleshoot payment issues for Meta Verified profiles on Instagram
This article is about Meta Verified for Instagram profiles.
Learn how to troubleshoot payment issues for your Meta Verified profile subscription.
Find the issue you’re experiencing below.
Payment declined or failed
If your payment method failed or was declined, we recommend that you:
- Make sure you use a supported payment method.
- Make sure you enter your payment information correctly.
- Make sure your payment method hasn’t expired.
- Make sure your payment method has enough funds in your account.
Note: Your payment method’s financial institution may have declined your payment. If this happens, please contact them for more information.
We recommend adding a second payment method to your account as a backup. If your default payment method fails for any reason, your backup payment will be charged to keep your subscription active.
Unauthorized payment
If you see a charge you don’t recognize, we recommend that you compare your Meta Verified payment history on Instagram with your payment method’s bank statement.
Charged twice
Meta Verified subscriptions are charged on a monthly basis and automatically renew every month. If you notice multiple charges in the same month, we recommend that you check the payment status. If your payment shows as “Pending”, this is likely an authorization hold from your financial institution.
If you already have an existing verified badge based on prior requirements, you can still sign up for Meta Verified.
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