Instagram Help Centre

Instagram Direct lets you send messages to one or more people. You can send the following things as a message on Instagram Direct:

• Photos or videos you take or upload from your library
• Posts you see in feed
• Disappearing photos and videos
• Profiles
• Text
• Hashtags
• Locations

To see messages you've sent with Instagram Direct, tap in the top right of feed. From there, you can manage the messages you've sent and received.

When you send a post from feed using Instagram Direct, it'll only be visible to people who can already see it. For example, if you send a post from a private account as a message, only people who follow that account will be able to see it.

Photos or videos sent with Instagram Direct can't be shared through Instagram to other sites like Facebook or Twitter, and won't appear on hashtag and location pages.

You can video chat with up to 8 people using messaging on Instagram.

Begin a video chat

To begin a video chat on Instagram:

1. Tap or in the top right of Feed.
2. Tap in the top right. Select people from the list below or tap Search... to search for someone, then tap Start. The person or group you call will receive a notification that you're calling them.
3. To end your video chat, tap in the top right.

To switch between the front or back-facing camera, tap at the top or tap your video twice. Learn how to watch content with someone in a video chat.

Keep in mind that anyone you've accepted a message from can video chat with you. To prevent someone from video chatting with you, you can block them or mute the conversation.

Add someone to an ongoing video chat

To add someone to an ongoing video chat:

1. While in your video chat, tap Add to add someone.
2. Tap Add next to their username in the list below, or tap Search to search for someone. The person you've added will receive a notification that you're calling them.

Once you've added a new person, a new group thread will be started. Any additional people will be added to this new thread, and only 8 people can be in the video chat at once.

When someone you follow sends you a message with Instagram Direct, you can view it by tapping or in the top right of Feed.

If someone you don’t follow sends you a message, it’ll appear as a request in your inbox. To decline or allow the message, swipe left on the message (iPhone) or tap and hold the message (Android) then select Delete or Accept.

You can also tap Delete All at the bottom of the screen to ignore all requests at one time. When you allow a message request from someone, their future messages will go directly to your inbox.

If you have the latest version of the app, learn how to manage message requests. Learn more about reporting abusive messages.

With Instagram Direct, you can send messages, photos and videos to one or more people. Messages won’t appear in Feed, search or your profile.

To send a message using Instagram Direct:

1. Tap or in the top right or swipe left from anywhere in Feed.
2. Tap in the top right.
3. Select people you'd like to send a message to, then tap Chat.
4. Type a message. You can also tap to take and send a disappearing photo or video, or to select a photo or video from your library.
5. Tap Send.

To message someone you follow, you can also go to their profile and tap Message.

Note: Links you send using Instagram Direct will appear in the conversation with a preview image. When you send an address or phone number, you can tap it from within the conversation to open your phone’s maps app or make a call.

Keep in mind, Instagram accounts you message may use third party apps or automated services to send messages in Direct.

You can send a disappearing photo or video either as a group or individual message. After someone opens a disappearing photo or video you've sent them, the message is no longer visible in their inbox unless you've allowed a replay of your message.

To send a disappearing photo or video:

1. Tap or in the top right of Feed. You can also go to your inbox to reply to a disappearing photo or video you've received.
2. You can:
   • Tap next to the group or username of the person that you want to send a disappearing photo or video to.
   • Tap Search, tap the username of the person you're searching for, then tap .
   • Tap to send a new group message, then select people you want to send to and tap Chat. Tap . Keep in mind that when you send a group message, it starts a single group thread that anyone in the group can see and reply to.
3. Tap the circle at the bottom of the screen to take a photo or video, then choose to add effects.
4. You can:
   • Select View Once to let the person or group receiving your photo or video only view it once.
   • Select Allow Replay to loop your photo or video and to let the recipient open and replay your photo or video one more time before it disappears.
   • Select Keep in Chat to keep a preview image of the photo or video visible in the chat thread.
5. Tap Send at the bottom of the screen.

Keep in mind that you can only send disappearing photos or videos to people who follow you or have already approved messages from you.

Note: When you send other things using Instagram Direct (example: posts from Feed, text, hashtags), those messages don't disappear and will remain visible in the conversation.

To see disappearing photos and videos you've sent, tap or in the top right of Feed and tap the conversation.

You can't view disappearing photos or videos after you've sent them, but you can see if they were delivered, opened, replayed or if someone took a screenshot.

After you send a disappearing photo or video to someone, you'll see the status of the message (example: Delivered, Opened, Replayed, Screenshot) as part of your conversation in Direct. For group conversations, tap where it says the status of your message to see its status with each person in the group individually.

First open the conversation and tap View Photo/Play Video. To replay a disappearing photo or video you've received, tap Photo or Video.

Keep in mind that you can only replay a disappearing photo or video right after you've received it, and that the person who sent it will be able to tell that you've replayed it or taken a screenshot.

You can send posts you see in feed as a direct message. Messages won't appear in feed, search or your profile.

To send posts you see in feed as a direct message:

1. Tap below the post you'd like to send.
2. Select the person or group (up to 32 people) from the list below or tap Search to search for someone.
3. Add an optional message at the bottom, then tap Send.

Note: When you send a private account's post as a message, only people who follow that account will be able to see the post. The person who uploaded the post won't be notified.

When you send a profile as a message, it will show the person's name, username and a preview of some of their photos. To send a profile as a message using Instagram Direct:

1. Go to the profile you'd like to send as a message.
2. Tap (iPhone) or (Android) in the top right, then select Share this Profile.
3. Search for and select the person or group you'd like to send the profile to (up to 32 people).
4. Tap Send.

Profiles sent using Instagram Direct are only visible to people who can already see them. If you send a private profile as a message, only people who follow the account will be able to see a preview of their photos.

To send a location page as a message using Instagram Direct:

1. Above a post, tap the location to go to the location page.
2. Tap in the top right.
3. Search for and select the person or group you'd like to send the location to (up to 15 people).
4. Tap Send.

When you send a location as a message, it will appear with a preview of posts that include that location. Keep in mind that messages sent using Instagram Direct won't appear on location pages.

To unsend a message you've sent using Instagram Direct:

1. Tap or in the top right of Feed.
2. Select the conversation and go to the message you'd like to unsend.
3. Tap and hold on the message.
4. Tap Unsend, then tap Unsend to confirm (iPhone) or Unsend Message, then Unsend to confirm (Android).

Once you unsend a message, it will no longer be visible to people included in the conversation. Keep in mind that the people you sent it to may have already seen your message.

Yes, you can send a message to anyone when you use Instagram Direct.

Keep in mind:

• If you send a message to someone who doesn’t follow you, it'll appear as a request in their inbox.
• If you send a message to someone who doesn't follow you but has added you to their close friends, your message will go directly to their inbox.
• If someone allows your message request, your future messages will go directly to their inbox.

Keep in mind that you can only send disappearing photos and videos to people who follow you or have already approved messages from you.

Group messages with Instagram Direct can include up to 32 people.

You can create a poll in a direct message on the Instagram app for Android and iOS to ask a question, customize the answers and see how people vote.

To create a poll in a direct message:

1. Tap or in the top right of Feed.
2. Tap a username or group name to open the conversation. You can also start a new conversation by tapping in the top right and selecting people you want to message.
3. Open the camera and take a photo or video.
4. Tap then tap Poll.
5. Enter your question and answers, then tap Done. You can also move or resize the poll sticker.
6. Tap Send.

To see how people voted on your poll:

1. Tap or in the top right of Feed.
2. Tap the message or messages where you sent the poll.
3. You can see how someone voted below the photo you sent. If it's a group message, you may need to tap See Updates to see each person's response.

Keep in mind that if you created a group message, people in the message can't see each other's responses to the poll.

To send a GIF in a direct message:

1. Tap or in the top right of Feed.
2. Tap a username or group name to open the conversation. You can also start a new conversation by tapping in the top right.
3. Next to where it says Message... tap .
4. Tap in the bottom right.
5. Search for a GIF or scroll down to see more GIFs.
6. Tap a GIF to send it instantly.

You can create a new group conversation in Instagram Direct by sending a message to 2 or more people. To create a new group conversation:

1. Tap or in the top right of Feed.
2. Tap in the top right.
3. Select 2 or more people you'd like to send to, then tap Chat.
4. Type a message, tap to select a photo or video from your library or tap to take a new one.
5. Add optional effects, filters and a caption.
6. Tap Send.

Once you create a group conversation, you can add a name for it. To name a group conversation, tap the group conversation and then tap Name this group... at the top.

If someone sends you a disappearing photo or video, you can tap the blue play button in your Direct thread with them to see it. You can also tap the thread to go to your conversation without viewing it.

To reply to a disappearing photo or video, tap to the right of the conversation. You can also open the conversation and tap . From there, tap to take a photo or video, or tap to send text. When you're done, tap Send.

You can rename group conversations of 3 or more people. To rename a group conversation in Instagram Direct:

1. Tap or in the top right of Feed.
2. Tap the group conversation you'd like to rename.
3. Tap the group name at the top, then tap it again to edit.
4. Enter a new name for the group conversation, and then tap Done.

Keep in mind that people included in the group conversation will be able to see that you've renamed it.

When you mute a group conversation in Instagram Direct, you'll still be included in the conversation but won't get notifications from it. To mute notifications from a group conversation in Instagram Direct:

1. Tap or in the top right of Feed.
2. Tap the group conversation you'd like to mute.
3. Tap the group name at the top, then tap next to Mute Messages or Mute Video Chat.

You can add more people to group conversations that already include 3 or more people. To add people to a group conversation in Instagram Direct:

1. Tap in the top right of Feed.
2. Tap the conversation you'd like to add people to.
3. Tap the group name at the top.
4. Tap Add People next to Members.
5. Search for and select people you'd like to add, and then tap Next (iPhone) or Done (Android).
6. Tap Add (iPhone) or Ok (Android).

Learn what people see when you add them to an existing group conversation.

When you add people to a group conversation, they'll be able to see the previous messages in that conversation, except for disappearing photos and videos.

Learn how to report messages or block someone in a group.

When you leave a group conversation, you won't get messages from the group unless someone adds you back to the conversation. To leave a group message in Instagram Direct:

1. Tap in the top right of Feed.
2. Tap the group conversation you'd like to leave.
3. Tap the group name at the top.
4. Scroll down and tap Leave Chat, then tap Leave to confirm.

To delete a conversation in Instagram Direct:

1. Tap or in the top right of Feed.
2. Swipe left (iPhone) or tap and hold (Android) on the conversation you'd like to delete.
3. Tap Delete, then tap Delete to confirm.

Once you delete a conversation, it will no longer be visible in your inbox. Keep in mind that this only deletes the conversation for you, and that it will still appear for other people included in the conversation.

You can report abusive photos, videos and messages that are sent to you on Instagram:

1. Open the conversation in the Instagram app.
2. Tap and hold the individual message you'd like to report.
3. Tap Report.
4. Select a reason for why you're reporting the message and then tap Report.

If you'd like to report a post from Feed that was sent to you in a message, you can tap the post and report it. If you want to stop someone from sending you messages, you can block that person or report their profile.

Instagram reviews up to 30 of the most recent messages sent in reported conversations that involve accounts based in the European Union.

Keep in mind that your report is anonymous, except if you’re reporting an intellectual property infringement. The account you reported won’t see who reported them.