Troubleshoot verification issues for Meta Verified creator subscriptions
This article is about Meta Verified for creators.
If you’re a business, you can learn about Meta Verified business subscriptions in our Meta Verified for businesses Help Center.
Learn how to troubleshoot verification issues when subscribing to Meta Verified.
Find the issue you’re experiencing below.
Unable to subscribe
If you’re not able to subscribe to Meta Verified:
- You may not meet the eligibility requirements.
- You may not have enabled two-factor authentication or the required authentication to subscribe.
ID issues
Make sure your ID meets Meta Verified ID requirements.
When you take photos of your ID, make sure you:
- Take a photo of the ID head-on, avoiding angles.
- Use a well-lit area.
- Place your ID on a flat surface with a contrasting background.
- Include the entire ID with all four corners visible, avoiding any cutoffs.
- Don’t use camera flash to minimize glare.
- Remove any other objects from the photo.
We won’t accept your ID photos if:
- Your ID doesn’t meet requirements
- Your ID is expired
- The ID isn’t fully visible with all four corners in the frame
- The ID information is too blurry or isn’t readable
Verification failed
There are a few reasons verification may have failed:
- You didn’t successfully complete the verification process within 3 days. If this happens, your subscription will be canceled and you will be eligible for a refund.
- We weren’t able to verify your identity. If this happens, you can try subscribing again after the refund process is complete.
Payment issues
Technical issues
If you notice a broken feature or technical problem when subscribing to Meta Verified, you can report it. This can help us identify and fix problems when something’s not working correctly.
Note: Meta Verified Support is only available after you successfully complete the verification process. It isn’t available until after you’re verified.
You can find more answers to common questions in the Meta Verified for creators Help Center.
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