Instagram Help Center

  • Help Center
    Found 131 articles that mention Direct
  • How do I use Instagram Direct?
    Instagram Direct lets you send a photo or video to a select group of people... See More
  • How do I manage messages I’ve received with Instagram Direct?
    Learn how to manage messages with Instagram Direct... See More
  • How do I share a story in a direct message on Instagram?
    To share a story in a direct message on Instagram, first tap on the story you'd like to share... See More
  • How do I delete a conversation in Instagram Direct?
    Learn how to delete a conversation in Instagram Direct... See More
  • How do I leave a group conversation in Instagram Direct?
    To leave a group message in Instagram Direct, first go to your inbox and open the conversation... See More
  • How do I send a GIF in a direct message on Instagram?
    To send a GIF in a direct message on Instagram, first open a conversation in Direct... See More
  • How do I rename a group conversation in Instagram Direct?
    You can rename group conversations of 3 or more people... See More
  • How do I send a profile as a message using Instagram Direct?
    When you send a profile as a message, it will show the person's name, username and a preview of some of their photos... See More
  • What happens if I delete a post I've sent with Instagram Direct?
    Learn what happens if you delete a post you've sent with Instagram Direct... See More
  • How do I create a poll in a direct message on Instagram?
    How do I create a poll in a direct message on Instagram?This feature may be unavailable for countries located in Europe.You can create a poll in a dir..... See More
  • How do I send a post I see in feed as a direct message on Instagram?
    You can send posts you see in feed as a message on Instagram... See More
  • How do I mute notifications from a group conversation in Instagram Direct?
    Learn how to mute notifications from a group conversation in Instagram Direct... See More
  • How do I report a message that was sent to me or stop someone from sending me messages on Instagram?
    You can report abusive posts that are sent to you with Instagram Direct... See More
  • How do I send an IGTV video in a direct message on Instagram?
    To send an IGTV video in a direct message, first open the video... See More
  • How do I create a new group conversation in Instagram Direct?
    Learn how to create a new group conversation in Instagram Direct... See More
  • How do I send a location page as a message using Instagram Direct?
    Learn how to send a location using Instagram Direct... See More
  • How do I add people to a group conversation in Instagram Direct?
    To add people to a group conversation in Instagram Direct, first go to your inbox... See More
  • How do I send a message to someone on Instagram?
    Instagram Direct lets you send a photo or video as a message to one or more people... See More
  • How do I turn off my activity status on Instagram?
    You can change the visibility of your activity status at any time... See More
  • How do I send a live video in Instagram Direct?
    You can send a live video that you're watching or broadcasting in Instagram Direct... See More
  • Can I use Instagram Direct to send messages to people I’m not following?
    Yes, you can send a photo or video to anyone when you use Instagram Direct. If you send a post to someone who doesn’t follow you, your post will go to their requests queue... See More
  • How do I update to Messenger features on Instagram?
    You can update from Direct to Messenger features on the Instagram app for Android and iPhone... See More
  • How do I help an LGBTQ person who has shared suicidal content on Instagram?
    Learn what to do if you've encountered a direct threat of suicide on Instagram... See More
  • How many people can I add to a group message in Instagram Direct?
    You can send a post to up to 15 people with Instagram Direct... See More
  • Edit Your Website Settings for Instagram Shopping
    You can change the domain associated with your account for Instagram Shopping... See More
  • When does my Instagram story disappear?
    Learn more about when your Instagram story disappears... See More
  • How do I see who's active on Instagram?
    You can see when people you follow or send direct messages to were last active on Instagram... See More
  • How do I manage who can reply to my Instagram story with a message?
    By default, anyone who can see your Instagram story can reply to it directly with a message... See More
  • How can I collect contact information from my followers on Instagram?
    Learn how to collect contact information from your followers on Instagram... See More
  • Payments in Instagram
    Payments in InstagramGet StartedWhat is Facebook Pay?When checking out on Instagram, you can use Facebook Pay to make a payment. Facebook Pay is the s..... See More
  • Choose Who Can Send You Instagram Direct Messages and Add You to Group Conversations
    You can choose the audience that can send you a message or add you to a group conversation using Instagram Direct... See More
  • How do I help a member of the US military community (example: active soldier, veteran or family member) who has shared suicidal content on Instagram?
    If you've encountered a direct threat of suicide on Instagram, please contact law enforcement... See More
  • How do I share a story from my Stories Archive on Instagram?
    You can share a story from your Stories Archive in a direct message or to your story... See More
  • How can I send a voice message to someone on Instagram?
    You can send a voice message using Instagram Direct... See More
  • When I share something to my Instagram story, where does it appear?
    When you post a photo or video to your Instagram story, it appears in the following places:.. See More
  • What happens to content I've deleted from my Instagram account?
    Content that you choose to delete from your Instagram account is removed immediately and automatically deleted after 14 days... See More
  • Who can see my private Instagram post if I add a hashtag?
    Only your approved followers will be able to see your posts on hashtag pages or in Direct messages... See More
  • How do I use video chat on Instagram?
    You can video chat with up to 6 people using Direct Messaging... See More
  • Secure an Ecommerce Domain
    This article walks you through how to set up a proper domain for Instagram Shopping... See More
  • What is Facebook Pay?
    You can checkout on Instagram using Facebook Pay to buy featured items from brands without leaving Instagram... See More
  • What happens when I block someone on Instagram?
    When you block someone, that person won't be able to find your profile, posts or story on Instagram... See More
  • How do I view and reply to disappearing photos and videos I've received on Instagram?
    Learn how to view and reply to disappearing photos and videos you've received on Instagram... See More
  • Add Swipe Up to "View the Collection" to Instagram Stories
    You can use the swipe up feature to direct people to a collection of products in your Instagram Profile Shop... See More
  • How do I hide my Instagram story from someone?
    To hide your Instagram story from someone, first go to your profile... See More
  • Where can I see disappearing photos and videos I've sent on Instagram?
    You can't view disappearing photos or videos on Instagram after you've sent them... See More
  • What happens when someone mentions me in their story on Instagram?
    Learn what happens when someone mentions you in their story on Instagram... See More
  • How do I mention someone in my story on Instagram?
    Learn how to mention someone in your story on Instagram... See More
  • Instagram Policy Pages
    Learn about Instagram checkout policies, terms, and payment protection... See More
  • How do I restrict or unrestrict someone on Instagram?
    Learn what happens if you restrict someone on Instagram... See More
  • How can I remove my Instagram images from Google search?
    Learn how you can remove your Instagram images from Google search... See More
  • What are Messenger features on Instagram?
    Messenger features on Instagram allow you to connect in new ways with friends who use Facebook and Instagram... See More
  • What happens if I share my Instagram post to another social network?
    Learn what happens if you share your Instagram post to another social network... See More
  • Are my comments and mentions on Instagram hidden?
    Learn more about private profiles on Instagram... See More
  • How do I view someone's live video on Instagram?
    Learn how to view someone's live video on Instagram... See More
  • How do I see someone's Instagram story?
    You can see stories of people you follow using the Instagram app or on the web at Instagram.com... See More
  • How does my nonprofit receive donations made on Instagram?
    Learn how your nonprofit receives donations made on Instagram... See More
  • What can I do if someone I know is being impersonated on Instagram?
    Only the person who's being impersonated can file a report to Instagram... See More
  • What happens when I connect my Instagram account and a Facebook Page that I manage?
    Learn what happens when you connect your Instagram account and a Facebook Page that you manage... See More
  • How do I create or join a Messenger Room on Instagram?
    Messenger Rooms lets you create a video chat you can share with people by sending them a link... See More
  • What is labeled state-controlled media on Instagram?
    Instagram defines “state-controlled media” as media outlets that Instagram believes may be partially or wholly under the editorial control of their government... See More
  • How is Instagram addressing false information through third-party fact-checkers?
    Learn more about how false information is addressed through third-party fact-checkers... See More
  • About Stories About You
    Learn how to view, reply to and share all the Instagram stories that @-mention your account... See More
  • What payment methods can I use to buy and donate on Instagram?
    You can shop your favorite brands and buy directly through Instagram... See More
  • Can I buy something from someone I follow on Instagram?
    Learn more about purchases made through Instagram's secure checkout... See More
  • How can I or my teen report abusive behavior or inappropriate/offensive material on Instagram?
    We ask that all people follow our Community Guidelines and Terms of Use... See More
  • How do I find and watch IGTV videos on Instagram?
    You can watch IGTV videos in the Instagram app or IGTV app... See More
  • When I add someone to a group conversation on Instagram, what do they see?
    Learn what happens when you add people to a group conversation on Instagram... See More
  • How do I review recent emails sent from Instagram?
    You can view official Instagram emails sent within the last 14 days from your Settings... See More
  • How do I apply effects to my Instagram photo?
    Learn more about the effects you can apply to your Instagram photo... See More
  • How do I avoid scams on Instagram?
    Learn what to do if you see something on Instagram that you think is a scam... See More
  • Add or Hide Products in Your Shop and Collections in Your Shop
    For businesses that use Checkout on Instagram, you can hide products already in your shop or add products without tagging them in posts... See More
  • What is an InstaMeet?
    Learn more about InstaMeet... See More
  • How do I buy something on Instagram?
    You can shop your favorite brands and buy directly through Instagram ... See More
  • Why am I being asked to select a category for my Instagram account?
    Learn why we may ask you to select a category for your Instagram account... See More
  • About the 2-Tab Inbox for Professional Accounts
    You have access to an inbox with 2 tabs with the Creator Account... See More
  • How do I replay a disappearing photo or video I've received on Instagram?
    To replay a disappearing photo or video you've received on Instagram, first open the conversation... See More
  • How do returns work for items purchased on Instagram?
    Learn how returns work with purchases you make through Instagram checkout... See More
  • How do I report trademark infringement on Instagram?
    Learn how to report trademark infringement on Instagram... See More
  • Create a New Ad with Product Tags
    Advertisers can create new ads with product tags in Ads Manager using these steps... See More
  • How can I add or edit my birthday to my Instagram account?
    Learn how to add or edit your birthday to your Instagram account... See More
  • How do I set my Instagram account to private so that only approved followers can see what I share?
    By default, anyone can see your profile and photos/videos on Instagram.. See More
  • Why did I see the username of someone I follow below an ad on Instagram?
    You may see posts about actions your friends have taken on Instagram paired with ads you see... See More
  • How do I help someone who may be a victim of human trafficking or has shared suspicious posts related to human trafficking?
    If you encountered posts that indicate someone is in immediate physical danger related to human trafficking, please contact 911 or local law enforcement for help... See More
  • How do I share from Instagram to other social networks?
    Learn how to share from Instagram to other social networks... See More
  • What can I find in the Voting Information Center on Instagram?
    The Voting Information Center has content about voting and elections for the 2020 US Election based on your location... See More
  • Create Ads that Link to IGTV
    In Ads Manager, you can create Instagram ads that link directly to an IGTV video or channel.. See More
  • How do I report an ad on Instagram that I think infringes my intellectual property rights?
    You can report ads on Instagram that you believe infringe your intellectual property right... See More
  • How do I report a seller or product I see on Instagram Shopping?
    If you think a seller or product violates our Commerce Policies, you can report them... See More
  • What happens when I submit a copyright report to Instagram?
    Learn what happens after you have submitted a copyright report to Instagram... See More
  • I'm worried about someone after seeing content they've shared on Instagram about suicide or self-injury. What can I do?
    If your friend is in immediate danger, call local emergency services immediately... See More
  • Run an Existing Shoppable Post as an Ad with Product Tags
    Instagram Shopping posts can be turned into ads using Facebook Ads Manager... See More
  • Create Ads from Instagram
    How to create ads directly from Instagram by promoting a post from your profile... See More
  • How do shops on Instagram work?
    Find a seller's products, see and purchase items through their shops on Instagram... See More
  • About Advertising Instagram Shopping Posts
    Advertisers can use Ads Manager to create ads from a business's shopping posts on Instagram... See More
  • What information do I need to include in a trademark report on Instagram?
    Learn what information you need to include in a trademark report on Instagram... See More
  • How do I report technical issues with badges on Instagram lives?
    How do I report technical issues with badges on Instagram lives? If you are having technical issues viewing your badge during a live, please report it..... See More
  • What happens when I submit a trademark report to Instagram?
    Learn what happens after you have submitted a trademark report to Instagram... See More
  • How do I order food on Instagram?
    Restaurants and other businesses on Instagram have set up food orders to receive support from their Instagram community... See More
  • What should I know about buying and selling on Instagram during COVID-19?
    Learn what you should know about buying and selling on Instagram during coronavirus (COVID-19)... See More
  • What happens after I submit a report under the NetzDG?
    If you submitted a report through the NetzDG reporting form, you’ll receive an automated email that has information about your report, including a unique report number. You should save this number in case you need to contact us about your report... See More
  • How can I get an image of my child removed from Instagram?
    Instagram removes posts that aren't following our Terms of Use... See More
  • Should I start a personal or a nonprofit fundraiser on Instagram?
    You can start two types of fundraisers on Instagram: personal fundraisers and nonprofit fundraisers... See More
  • How do I shop on Instagram?
    You can shop sellers you already follow or new sellers on Instagram... See More
  • Content I posted on Instagram was removed because it was reported for intellectual property infringement. What are my next steps?
    We may need to promptly remove content from Instagram without contacting you first... See More
  • About Ad Coupons on Instagram
    An ad credit or coupon is a form of payment for your ads on Instagram... See More
  • How do discounts and promotional offers work for purchases made on Instagram?
    Sellers may offer discounts or promotional offers on their products... See More
  • Promote an Instagram Post
    How you can create ads directly from Instagram by promoting a post from your profile... See More
  • What organizations can provide support if someone shares an intimate image of myself or a friend on Instagram without permission?
    These organizations should be able to provide support if you or a friend is being harassed online... See More
  • Illegally filmed content, etc. under the Telecommunications Business Act (TBA)
    You can report content on Instagram that constitutes illegally filmed content, etc., as defined under Article 22-5 of the Korean Telecommunications Business Act (TBA), by filling out this form... See More
  • What information do I need to include in a copyright report to Instagram?
    Learn what information you need to include in a copyright report on Instagram... See More
  • What is Threads?
    Threads is a camera and messaging app from Instagram designed for keeping up with your close friends... See More
  • Instagram Content Monetization Policies
    Instagram offers features and products that help creators and publishers earn money from their content which has to follow the rules outlined in our Content Monetization Policies... See More
  • How do I upload a video to IGTV on Instagram?
    To upload a video to IGTV, you first need to create a channel... See More
  • About Instagram Ads
    These are the three ways you can run ads on Instagram... See More
  • About Instagram Shopping
    Instagram Shopping enables you to tag products in your posts and stories to encourage people to purchase... See More
  • How do I donate to businesses on Instagram?
    Businesses on Instagram can share their Facebook fundraisers to receive support from their Instagram community... See More
  • Can I report a username on Instagram for infringing my trademark?
    You may see an Instagram account that includes your trademark in its username... See More
  • About Badges
    Instagram badges let you earn money when you go Live... See More
  • Can I obtain information about someone’s Instagram account?
    US federal law doesn't allow private parties to obtain account content from providers like Instagram... See More
  • What is Stripe?
    About StripeStripe is a secure payments platform that receives and sends payouts directly to your bank account. Stripe partners with businesses and pe..... See More
  • About Previews for Promotions from Instagram
    Your promotion preview may look different from the actual ad... See More
  • Set Up a Business Account on Instagram
    Switch to an Instagram Professional account to access Instagram Insights and help your business grow... See More
  • View Branded Content Insights in Business Manager
    Your business partners can view insights on your branded content posts and stories in Business Manager... See More
  • About Food Orders for Businesses on Instagram
    About the Order Food button and Food Orders sticker.. See More
  • About Professional Accounts
    Business profiles are a free tool you can use to showcase your business on Instagram... See More
  • When will I receive payouts from my personal fundraiser on Instagram?
    Learn more about how to receive payouts from your personal fundraiser on Instagram... See More
  • Edit Your Business Information on Instagram
    How you can edit your business information if you're using a business profile on Instagram... See More
  • View Branded Content Insights from your Facebook Page
    The branded content tag can be added by creators and publishers through feed and stories in Instagram... See More
  • Content I posted on Instagram was removed because it was reported for intellectual property infringement. What are my next steps?
    We may need to promptly remove content from Instagram without contacting you first... See More
  • What are trademarks and what do they protect?
    You see trademarks all day long, whether in stores shopping, watching commercials on TV and so on... See More
  • How do I edit vertical videos for IGTV?
    What types of videos perform well on IGTV?.. See More
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