Instagram Help Center

  • Help Center
    Found 54 articles that mention email
  • I think my Instagram account has been hacked.
    There are actions you can take to secure your Instagram account... See More
  • Where can I see the order confirmation for a payment or donation on Instagram?
    Learn more about order confirmations for purchases made through Instagram... See More
  • How do I get a receipt for the donation I made on Instagram?
    Learn how to get a receipt for your donation made on Instagram Stories... See More
  • The email for my Instagram account was changed.
    Learn what you can do if the email address associated with your Instagram account has been changed... See More
  • How can I track orders I made through Instagram?
    You can track orders you made through Instagram checkout... See More
  • I'm receiving a password reset email for the wrong Instagram account.
    If you're trying to reset your password via email but receiving a password reset email for the wrong account, it's likely that the account you're trying to log into was registered with a different email address... See More
  • How do I update Instagram profile information like my name, username and email?
    To update your profile information, first go to your profile... See More
  • What can I do if my email address can't be found during a password reset for my Instagram account?
    If you can't find your email address during a password reset for your account, try the following:.. See More
  • I received an email that I created a new Instagram account, but I didn’t sign up for a new account.
    Most likely, someone tried to sign up for an Instagram account using your email address by mistake... See More
  • How do I review recent emails sent from Instagram?
    You can view official Instagram emails sent within the last 14 days from your Settings... See More
  • What can I do if someone I know is being impersonated on Instagram?
    Only the person who's being impersonated can file a report to Instagram... See More
  • What happens when I submit a copyright report to Instagram?
    Learn what happens after you have submitted a copyright report to Instagram... See More
  • How do I contact the seller or Instagram for help with my order?
    Learn what to do if you have an issue with something you purchased through Instagram... See More
  • What can I do if I receive a password reset email but still can't log into Instagram?
    Learn what you can do if the Instagram password reset email isn't working... See More
  • What happens when I submit a trademark report to Instagram?
    Learn what happens after you have submitted a trademark report to Instagram... See More
  • What can I do if I don't receive a password reset email for my Instagram account?
    Learn what you can do if you're not receiving the Instagram password reset email... See More
  • About Instagram Insights
    Instagram Insights lets you learn more about your followers and about how your content is performing with your audience... See More
  • I can't sign up for an Instagram account because an account with my email address or phone number already exists.
    You can reset your password and log into your Instagram account... See More
  • How do I start or donate to a fundraiser on Instagram Live?
    You can start a fundraiser for a nonprofit organization or donate to one on Instagram Live... See More
  • What happens after I submit a report under the NetzDG?
    If you submitted a report through the NetzDG reporting form, you’ll receive an automated email that has information about your report, including a unique report number. You should save this number in case you need to contact us about your report... See More
  • What can I do if I've been phished on Instagram?
    Phishing is when someone tries to get access to your Instagram account... See More
  • What can I do if I forgot my Instagram password?
    Learn what you can do if you can't remember your Instagram password... See More
  • How do I access or review my data on Instagram?
    Learn how to access or review your data on Instagram... See More
  • How do I withdraw an intellectual property report that I’ve already submitted to Instagram?
    You can withdraw your intellectual property report... See More
  • How do I create an Instagram account?
    To start using Instagram, download the app for iPhone or Android... See More
  • How can I collect contact information from my followers on Instagram?
    Learn how to collect contact information from your followers on Instagram... See More
  • Do advertisers have access to my personal information on Instagram?
    We don’t share information with advertising partners or advertisers that personally identifies you... See More
  • How do I contact support for donations on Instagram Stories and Live?
    To contact support, tap Get Payments Support in your donations receipt email... See More
  • Instagram removed content as a result of my trademark report. What information is sent to the person who posted that content?
    When we receive trademark claims through our online form and remove the reported content, we provide the reported user with the report number, rights owner's name, email address provided by the reporting party, a description of the rights owner's trademark, and a description of the removed content... See More
  • What is Accounts Center on Instagram, and how is my information used across my accounts?
    Your Accounts Center is a place where you can manage connected experiences across your Instagram and Facebook accounts... See More
  • How can I or my teen report abusive behavior or inappropriate/offensive material on Instagram?
    We ask that all people follow our Community Guidelines and Terms of Use... See More
  • How do I report copyright infringement on Instagram?
    Submitting a claim of copyright infringement is a serious matter with legal consequences... See More
  • What information do I need to include in a copyright report to Instagram?
    Learn what information you need to include in a copyright report on Instagram... See More
  • Why should I convert my account to a business profile?
    A Business Profile on Instagram will help your customers connect to your business When converting to a Business Profile, you'll be able to include additional information about your business on your profile... See More
  • Content I posted on Instagram was removed because it was reported for intellectual property infringement. What are my next steps?
    We may need to promptly remove content from Instagram without contacting you first... See More
  • My Instagram account is posting unauthorized content.
    Learn what you can do if your Instagram account is leaving comments that you haven't posted... See More
  • Instagram removed content as a result of my copyright report. What information is sent to the person who posted that content?
    When we receive copyright claims through our online form and remove the reported content, we typically provide the reported user with the following information... See More
  • What can I do if my Instagram account has been disabled?
    If your Instagram account was disabled, you’ll see a message when you try to log in... See More
  • How does Instagram decide which ads to show me?
    We want to show ads from businesses that are interesting and relevant to you, and to do that we'll use information about what you do on Instagram and Facebook (our parent company) as well as information from third-party sites and apps you use... See More
  • How does Instagram protect my privacy when I donate money?
    Your followers on Instagram won't be able to see that you made a donation on Instagram... See More
  • What information do I need to include in a trademark report on Instagram?
    Learn what information you need to include in a trademark report on Instagram... See More
  • What happens when I connect my Instagram account and a Facebook Page that I manage?
    Learn what happens when you connect your Instagram account and a Facebook Page that you manage... See More
  • I can't locate my account or don't know my username on Instagram.
    First make sure that you're entering your Instagram username correctly... See More
  • What is Instagram’s policy on the sale of marijuana?
    Instagram doesn’t allow people or organizations to use the platform to advertise or sell marijuana... See More
  • How do I share my old Instagram posts to another site?
    To share a photo you've previously uploaded on Instagram to another site, first go to your profile... See More
  • What is Instagram?
    Instagram is a free photo and video sharing app available on Apple iOS, Android and Windows Phone... See More
  • How do I avoid scams on Instagram?
    Learn what to do if you see something on Instagram that you think is a scam... See More
  • Content I posted on Instagram was removed because it was reported for intellectual property infringement. What are my next steps?
    We may need to promptly remove content from Instagram without contacting you first... See More
  • Using the Instagram Sticker Platform
    Learn more about the Instagram Sticker Platform... See More
  • About Professional Accounts
    Business profiles are a free tool you can use to showcase your business on Instagram... See More
  • Are donations made on Instagram Stories and Live tax-deductible?
    A donation to a nonprofit through Instagram Stories may be tax-deductible... See More
  • How do I report trademark infringement on Instagram?
    Learn how to report trademark infringement on Instagram... See More
  • Aside from ads, how do I grow my audience on Instagram?
    The best way to grow and strengthen your audience is to create high quality, on-brand content that people want to see in their Instagram feed... See More
  • Instagram Policy Pages
    Learn about Instagram checkout policies, terms, and payment protection... See More
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