About suggested questions in Chats on Instagram
This feature is only available for business and creator accounts on Instagram.
Use Instagram's suggested questions to help encourage meaningful and relevant conversations with your account.
These default questions are suggested by Instagram based on your professional account type (e.g., Shopping & Retail).
If you haven’t already set up your frequently asked questions, 4 suggested questions are displayed at the beginning of your chat. You can view these questions in the FAQ settings or customize your own questions. If you don’t want to use suggested questions, you can also turn it off in your settings.
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