Your inbox includes features to enable you to handle large volumes of messages more effectively. This organized inbox has three tabs: all, primary and general.

You can also see message requests in your inbox. Requests are direct messages from accounts that you don’t follow. You can choose to accept or deny these requests, and request messages aren’t marked as “seen” until you accept them. If you tap on All requests, you can select Top requests to see your requests organized by important accounts.

You can also move messages into the primary tab by replying directly to or accepting a message request from someone. When you reply to or accept a message request from someone, their future messages will go directly to your primary tab.

You can tap on the filter icon in the right side of the search bar to filter out your unread or flagged threads. For individual messages, you have the option to flag or mark as unread so you can easily save or follow up on important messages. To more efficiently manage multiple messages, you can also tap on the list icon on the top right of your inbox to perform bulk actions on multiple messages.

You can use saved replies to improve your messaging efficiency. To do this, hold down a message you’ve sent, tap More and then tap Save. You’ll then be able to create a keyboard shortcut for your message. When you want to use your saved reply, type the keyboard shortcut as your message and tap the chat icon that appears to autofill your saved reply.

We leverage your messages and interactions with customers to provide targeted insights and suggestions for additional tools that can enhance your business operations. Our analysis of these interactions enables us to offer precise recommendations, including ads that click to message, to help you run your business more effectively.

As you type a new message, you may get message suggestions based on matches with your existing saved replies. To send a suggestion, tap the one you’d like to send. The content of the suggestions and your saved replies isn't shared unless you tap on the suggestion and send it.