Instagram Help Centre

Help Improve Instagram Login Support

If you're having trouble accessing your account, we'd like to hear more about your experience so we can continue to improve our support options.

Your Instagram username

Email or phone number associated with your account

Link to your account (optional)

Example: www.instagram.com/[your username]

Have you tried following the steps listed in the Help Center to get help through the Instagram app?

Yes

No

Did you fill out a form and submit a request for login support through the app?

Yes

No

Has your account information been changed as the result of your account being hacked?

Yes

No

When you submitted the form through the app, did you enter the same phone number, email or username that you entered above?

Yes

No

What phone number, username or email did you enter when you submitted through the app?

What type of device did you use to submit through the app?

Android

iPhone

Desktop

Other

Have you recently lost your mobile device?

Yes

No

How long have you been using Instagram on your mobile device?

2 weeks or less

2-4 weeks

4-10 weeks

More than 10 weeks

When was the last time you logged into Instagram on your mobile device?

2 weeks or less

2-4 weeks

4-10 weeks

More than 10 weeks

Any additional comments