Request help with payments in the Instagram app
You can also request for payment support in the Instagram app. Go to your profile on the Instagram app.
- Tap in the top right, then select Settings.
- Tap Help and then Monetization help.
- Tap Contact support.
- Make sure the default e-mail address listed is correct and select the product area you need help with.
- Fill in the required information. Note: If it is possible to troubleshoot your issue within Instagram, you will be redirected within the app.
- Tap Submit.
You can go to the Monetization help page to view the status of your Support requests. You’ll receive an email with updates to the account listed.