Get help with a donation you made on Instagram
As of October 31, 2023, we partner exclusively with PayPal Giving Fund for nonprofits in Australia, Canada, the United Kingdom, and the United States. All donations are irrevocable gifts to PPGF and can only be refunded in certain circumstances as outlined by PayPal Giving Fund’s Donation Refund Policy or when required by law.
You can learn more about Meta's partnership with PayPal Giving Fund.
Donations on Instagram Stories and Live isn't available to everyone.
To contact support, tap Get Help With Your Donation in your donations receipt email. You can also:
Instagram app for Android and iPhone- Tap
or your profile picture in the bottom right to go to your profile.
- Tap
, then tap Orders and payments.
- Tap the donation that you need support for.
- Tap Get Help with this Donation at the bottom.
- Follow the on-screen instructions.
If you have any questions, please contact us.
For more support with donations to nonprofit fundraisers, call 1-888-851-6382. A phone agent may open a case for you.
These agents can only open cases for problems with nonprofit fundraisers and donations, or sending or receiving money on Messenger.
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