How do I contact support for donations on Instagram Stories and Live?

Donations on Instagram Stories and Live isn't available to everyone.

To contact support, tap Get Payments Support in your donations receipt email. You can also:

  1. Tap or your profile picture in the bottom right to go to your profile.
  2. Tap , then tap Orders.
  3. Tap the donation that you need support for.
  4. Tap Get Payments Support at the bottom.
  5. Follow the on-screen instructions.

If you have any questions, please contact us.

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