What should I know about buying and selling on Instagram during COVID-19?

We understand that coronavirus (COVID-19) is creating unexpected challenges for buyers and sellers in our community, and we're committed to supporting our buyers and sellers during this time.

We suggest following the guidelines from the Centers for Disease Control and Prevention (CDC) for how to stay healthy and help prevent the spread of coronavirus (COVID-19) while buying and selling on Instagram.

Here are some things you should know about buying and selling on Instagram during COVID-19.

Can I still place an order?

Yes, you can still place orders, but delivery times may be longer than usual, so please keep this in mind if your order is time-sensitive.

Learn more about Instagram Shopping.

Should I expect delays on my orders?

Depending on the seller and their fulfillment partners, your order may be delayed. For more information and help with your order, learn how to contact your seller directly.

How do I check the status of my order?

Thank you for being patient with our sellers during this time. You can see the tracking information for products you purchased on Instagram. Learn how to check the status of your order.

What can I do if my order is delayed?

We appreciate your patience as sellers may be facing inventory and fulfillment issues during this challenging time. Many purchases made on Instagram are covered by our Purchase Protection Policy. Purchase Protection is free and automatically covers eligible orders.

Learn more about how Purchase Protection works and what items are covered.

Can I cancel my order?

If you haven’t done so already, please try to contact the seller directly to see if they can resolve your issue. Learn how to contact the seller. If you are unable to resolve the issue, you may be able to cancel your order. Learn how to cancel.

Note that many purchases made on Instagram are covered by our Purchase Protection Policy. Learn more about how Purchase Protection works and what items are covered.

What should I know about selling on Instagram?

We want to reassure sellers that we won't penalize your account for not meeting performance standards during this challenging time.

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