What to know about buying on Instagram during COVID-19
We suggest following the guidelines from the Centers for Disease Control and Prevention (CDC) for how to stay healthy and help prevent the spread of coronavirus (COVID-19) while buying on Instagram.
Here are some things you should know about buying on Instagram during COVID-19.
Can I still place an order?Yes, you can still place orders, but delivery times may be longer than usual. Please keep this in mind if your order is time-sensitive.
Learn more about how to shop on Instagram.
Should I expect delays on my orders?Depending on the shop and its fulfillment partners, your order may be delayed. For more information and help with your order, learn how to contact the shop directly.
How do I check the status of my order?You can see the tracking information for products you purchased on Instagram. Learn how to check the status of your order.
Can I cancel my order?If you haven’t done so already, please try to contact the shop directly to see if it can resolve your issue. Learn how to contact the shop. If you aren't able to resolve the issue, you may be able to cancel your order. Learn how to cancel.
Note that many purchases made on Instagram are covered by our Purchase Protection Policy. Learn more about how Purchase Protection works and what items are covered.
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