This only applies to items bought in shops on Instagram or in Instagram Direct with
Meta Pay.
Many products available for purchase on Instagram are covered under our
Purchase Protection Policy. Please be aware that only eligible purchases on Instagram and Facebook are protected by our Purchase Protection Policy.
Purchase Protection means that you can request a refund if:
- You didn't receive your order.
- The product arrived damaged or is different than described on the product page.
- The seller doesn't follow their stated refund policy.
If Instagram approves your
Purchase Protection claim, you'll get a refund for the full purchase price of the item and any shipping costs.
Purchases that aren't covered by Purchase Protection
Purchase Protection doesn't cover some types of orders, including:
- Vehicles and rentals
- Services
- Orders that cost more than $2000 (including tax and shipping)
You can see all products and situations not covered by Purchase Protection in the
full policy.
File a Purchase Protection claim