How does Purchase Protection work for purchases through Instagram?

This is only about posts you see on Instagram that show a and a Checkout on Instagram or Add to Bag option.

Many products available through Instagram Checkout are covered under our Purchase Protection Policy. Please be aware that only purchases made through Instagram Checkout and Facebook Pay are protected by our Purchase Protection Policy.

Learn the difference between purchases through Instagram and Instagram Shopping.

Purchase Protection means that you can request a refund if:

  • You didn't receive your order.
  • The product arrived damaged or is different than described on the product page.
  • The merchant doesn't follow their stated refund policy.

If Instagram approves your Purchase Protection claim, you'll get a refund for the full purchase price of the product and any shipping costs.

Which purchases aren't covered by Purchase Protection?

Purchase Protection doesn't cover some types of orders, including:
  • Vehicles and rentals
  • Services
  • Orders that cost more than $2000 (including tax and shipping)

You can see all products and situations not covered by Purchase Protection in the full policy.

How do I file a Purchase Protection claim?

Learn how to file a purchase protection claim for your order.

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