About Purchase Protection for Instagram purchases
This only applies to items bought in shops on Instagram or in Instagram Direct with Meta Pay.
Many products available for purchase on Instagram are covered under our Purchase Protection Policy. Please be aware that only eligible purchases on Instagram and Facebook are protected by our Purchase Protection Policy.
Purchase Protection means that you can request a refund if:
  • You didn't receive your order.
  • The product arrived damaged or is different than described on the product page.
  • The seller doesn't follow their stated refund policy.
If Instagram approves your Purchase Protection claim, you'll get a refund for the full purchase price of the item and any shipping costs.
Which purchases aren't covered by Purchase Protection?
Purchase Protection doesn't cover some types of orders, including:
  • Vehicles and rentals
  • Services
  • Orders that cost more than $2000 (including tax and shipping)
You can see all products and situations not covered by Purchase Protection in the full policy.
How do I file a Purchase Protection claim?
Learn how to file a purchase protection claim for your order.
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