About donation payouts from PayPal Giving Fund on Instagram
Donations are made to PayPal Giving Fund (PPGF), which distributes donated funds to nonprofits according to PayPal Giving Fund’s timelines.
For PPGF-enrolled nonprofits, PayPal Giving Fund will distribute donated funds within 15-45 days. Payouts are issued on the 25th of every month in the US. For PPGF-unenrolled nonprofits, PayPal Giving Fund will distribute donated funds with a check within 90 days. However, there are a few reasons why donations might not be paid out.
Reasons nonprofits may not receive donations
- No response: The nonprofit didn’t respond to PayPal Giving Fund’s attempts to arrange delivery of the funds, or the check was returned or refused.
- Nonprofit closed: The nonprofit closed after the original donation or is no longer accepting donations.
- Does not meet requirements: The nonprofit does not meet the requirements of PayPal Giving Fund’s Nonprofit Certification Policy.
When PayPal Giving Fund cannot deliver funds to the nominated nonprofit, they will, whenever possible, ask you to recommend another nonprofit. If you don’t respond, they will reassign the funds to a similar nonprofit, as per their Donation Delivery policy.
You can track and view the status of your donation by clicking the link within the official donation receipt sent to you by PPGF or through the PayPal Giving Fund donation tracker using the donation transaction ID.
Learn more about PayPal Giving Fund’s Charity Certification and Donation Delivery policies.
Learn more about charitable giving with PayPal Giving Fund.
You can also learn more about Meta's partnership with PayPal Giving Fund.
We're here to help
For more support with donations to nonprofit fundraisers, call 1-888-851-6382. A phone agent may open a case for you.
These agents can only open cases for problems with nonprofit fundraisers and donations, or sending or receiving money on Messenger.
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