How do I view messages I’ve received with Instagram Direct?
You can view and manage direct messages from the Instagram app for Android and iPhone or Instagram Lite app for Android.
To see a direct message someone sent:
  1. Tap or in the top right of your feed.
  2. Tap the conversation you want to view.
Why can't I find a direct message in my Chats list?
If someone you follow sends you a message, it'll appear in your Chats list.
If someone you don't follow sends you a message, it'll appear as a message request in your message requests inbox. To decline or allow a message request:
Instagram app for Android and iPhone
  1. Tap or in the top right of your feed.
  2. Tap and hold the message (Android) or swipe left on the message (iPhone).
  3. Select Delete or Accept. You can tap Delete All at the bottom of your message request inbox to ignore all requests at one time.
When you allow a message request from someone, their future messages will go directly to your Chats list.
If you continue to encounter problems with seeing your direct messages, try these troubleshooting steps to help solve the issue.
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