Where can I see the order confirmation for a payment or donation on Instagram?

This only applies to product pages on Instagram that show Buy on Instagram and Add to Cart, and to donations made to fundraisers on Instagram.

When you make a payment through Facebook Pay, we'll send you an order notification through the app and a confirmation to the email you entered at checkout. You can also find your order confirmation in your Orders and Payments.

Only purchases made through Buy on Instagram and Add to Cart appear in your Facebook Pay order history. Purchases made through Autofill or on a seller’s website will not appear in your order history. Please contact the seller for specific purchase details.

To view your order confirmation on Instagram:

Instagram app for Android and iPhone:
  1. Tap instagram-user-profile or your profile picture in the bottom right to go to your profile.
  2. Tap in the top right.
  3. Tap Orders and Payments.
  4. Tap any order to review order confirmation and details.

You can cancel or return the order, or get help from the seller or Instagram through the email confirmation or in Orders and Payments.

Please note you won't be able to return items marked as a final purchase on the product page.

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