Troubleshoot Product Tagging Issues for Shopping Partners
If you’re having trouble adding an account to tag your products, it usually relates to your account settings.
Note: Everyone can tag products unless you opt out. When you opt out, it’ll restrict who can tag your posts to only those whom you’ve given permission to through shopping partner permissions, branded content or affiliate on Instagram.
Your partner isn’t able to tag your products, if:
  • The account is not using a Professional Account and you've removed access to allow everyone to tag your products: If you remove access to allow everyone to tag your products, your partners will need your permission to tag products through shopping partner permissions, branded content or affiliate on Instagram.
  • The account doesn’t meet our Eligibility Standards to use promotional tools: Creators and partners need to meet our requirements to access shopping partner permissions or Branded Content.
  • The account’s settings are otherwise incompatible with this feature: For example, if a creator has restricted access to their account for a particular business, it prevents them from using promotional tools with that business.
If your creator isn't able to find a product, it usually relates to issues with your shopping partner permissions or product catalog.
Your partner isn’t able to find a product, if:
  • The shopping partner doesn’t have permission to tag products: Go to your Shopping Partner Permissions in Settings to manage product tagging for shopping partners and confirm that Allow Product Tagging is turned on for each shopping partner.
  • The product may be in review or rejected: Whenever a new item is added to your catalog, it has to be reviewed before it can be tagged on Instagram. This may take a couple of hours from when you first upload the product. Refer to Instagram Shopping Product Tag Approvals.
  • The product hasn't been shared on Instagram yet: Confirm that the item that your shopping partner is trying to tag has been shared by your business.
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