Someone used my Instagram account to make an unauthorized purchase.

This only applies to product pages on Instagram that show Buy on Instagram and Add to Cart. Learn how to report a post or an ad you see.

If there's a purchase in your order history that you didn't make, please let us know:

Unauthorized order with Instagram Checkout
  1. Tap instagram-user-profile or your profile picture in the bottom right to go to your profile.
  2. Tap in the top right.
  3. Tap Orders.
  4. Tap the unauthorized order.
  5. Scroll down and tap Get Help With Your Order.
  6. Select I didn't make this order and fill out the form with details about your issue.
  7. Tap Send.
Unauthorized order with Facebook Pay
  1. Tap instagram-user-profile or your profile picture in the bottom right to go to your profile.
  2. Tap in the top right.
  3. Tap Orders and Payments.
  4. Tap the unauthorized order.
  5. Scroll down and tap Get Help With Your Order.
  6. Select I didn't make this order and fill out the form with details about your issue.
  7. Tap Send.
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