Someone used my Instagram account to make an unauthorized purchase.
This only applies to product pages on Instagram that show Buy on Instagram and Add to Cart. Learn how to report a post or an ad you see.
If there's a purchase in your order history that you didn't make with Facebook Pay, please let us know:
- Tap or your profile picture in the bottom right to go to your profile.
- Tap in the top right.
- Tap Orders and Payments.
- Tap the unauthorized order.
- Scroll down and tap Get Help With Your Order.
- Select I didn't make this order and fill out the form with details about your issue.
- Tap Send.
- Where can I see the order confirmation for a payment or donation on Instagram?
- How do returns work for items purchased on Instagram?
- How do I cancel an order I made through Instagram?
- How can I track orders I made through Instagram?
- How do discounts and promotional offers work for purchases made on Instagram?