Someone used my Instagram account to make an unauthorized purchase.
This only applies to product pages on Instagram that show Buy on Instagram and Add to Cart. Learn how to report a post or an ad you see.
If there's a purchase in your order history that you didn't make with Facebook Pay, please let us know:
Instagram app for Android and iPhone:
- Tap or your profile picture in the bottom right to go to your profile.
- Tap in the top right.
- Tap Orders and Payments.
- Tap the unauthorized order.
- Scroll down and tap Get Help With Your Order.
- Select I didn't make this order and fill out the form with details about your issue.
- Tap Send.
- How do I update my payment method on my Instagram account?
- Where can I see the order confirmation for a payment or donation on Instagram?
- How do I contact the seller or Instagram for help with my order?
- How do I cancel an order I made on Instagram?
- How do I add or remove a delivery address from an order I placed through Instagram?