How do I report a seller or product I see on Instagram Shopping?
If you think a merchant or product violates our Commerce Policies, you can report them.
To report a product or merchant:
- Go to the product post or profile of merchant you want to report.
- Tap at the top right.
- Tap Report and select a reason.
- Follow the on-screen instructions.
If you need help with your order
Learn what to do if you're having an issue with an order you made through Instagram checkout, or how to contact Instagram if the merchant hasn't responded to your message. If you purchased something through Instagram Shopping, you'll need to contact the merchant directly for help.
Keep in mind that we may suspend or ban merchants if they go against our Commerce Policies. Buyers who file fraudulent claims are also subject to consequences outlined in our Purchase Protection policies.