How do I report a seller or product I see on Instagram Shopping?

This only applies to product pages on Instagram that show Buy on Instagram and Add to Cart. Learn how to report a post or an ad you see.

If you think a seller or product violates our Commerce Policies, you can report them.

To report a product or seller:

  1. Go to the product post or profile of seller you want to report.
  2. Tap at the top right.
  3. Tap Report and select a reason.
  4. Follow the on-screen instructions.

If you need help with your order

Learn what to do if you're having an issue with an order you made using checkout on Instagram, or how to contact Instagram if the seller hasn't responded to your message. If you purchased something through Instagram Shopping, you'll need to contact the seller directly for help.

Keep in mind that we may suspend or ban seller if they go against our Commerce Policies. Buyers who file fraudulent claims are also subject to consequences outlined in our Purchase Protection Policies.

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