How do I report a technical problem on Instagram?

If you notice something on Instagram isn't working correctly, like a broken feature or a technical problem, try updating the app. If it’s still not working after updating, you can report it to us.

Make sure to include as much detail about the problem as possible in your report. Information like the kind of phone or tablet you were using, what you were doing when the problem occurred and adding a screenshot may help us address the issue.

Shake your phone reporting

From the Instagram app:

  1. Shake your phone to see the reporting menu.
  2. Tap Report a Problem then follow the on-screen instructions.

To turn shake your phone reporting on or off:

  1. Shake your phone to see the reporting menu.
  2. Tap next to Shake phone to report a problem to turn shake your phone reporting on or off.

Report through settings

To report something that's not working through settings:

  1. Tap instagram-user-profile or your profile picture in the bottom right to go to your profile.
  2. Tap in the top right, then tap instagram-settingsSettings.
  3. Tap Help, then tap Report a Problem.
  4. Follow the on-screen instructions.

Reporting issues when they happen helps make Instagram better, and we appreciate the time it takes to give us this information.

If you want to report something else or fix a different issue:

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