Known Issues

The App is Crashing

If Instagram is crashing when you try to upload a photo, it could be because of memory issues on your phone. For example, if you have apps running in the background, they could be using up a lot of your phone's memory and causing Instagram to crash. Try turning off your phone and turning it on again to reset its memory.

Learn more about what you can do if you're experiencing an issue.

If Instagram is still crashing afrer you restart your phone, you can report the issue to us. Please make sure to provide as much detail as possible, including your phone, operating system version, Instagram version and when the crashes occur most often.

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If you're using Instagram and you get stuck while processing a photo, please try force quitting the app, either by double-clicking the home screen or going into your phone's application settings.

Learn more about first steps you can take when something's not working.

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Installing and Updating Issues

We're aware of an issue where some people get a "Device not compatible" error message in the Google Play Store when trying to download Instagram, even though Instagram should support the phone. Google is currently investigating this issue with Google Play Store.

As a temporary workaround, Google suggests clearing Google Play Store's data from your phone and then trying to install Instagram. To do this, go to Settings > Application Manager > All > Google Play Store > Clear data.

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If you're trying to update or re-install Instagram and you can't tap the App Store "Install" button or it's grayed out, try connecting your phone to your computer and syncing your apps via iTunes.

If these troubleshooting steps don't help, please get in touch with Apple support.

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If you're having issues downloading the Instagram app from Google Play Store, please visit the Google Play Store help center for troubleshooting tips.
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The more you use an app, the more space the app takes up on your phone. If you use Instagram more than other apps, it'll likely take up more space on your phone than apps you don't use as often. However, your phone automatically resets the storage space an app uses every week, so you don't need to worry about storage for any app becoming gradually larger over time.

If you want to manually decrease the amount of space Instagram takes up, you can delete and reinstall the app. Your photos and profile data will be saved.

To do find out how much space Instagram is taking on an iOS device:

  1. Open the Settings app
  2. Tap General > Storage and iCloud Usage > Manage Storage
  3. Find Instagram in the Storage section

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If you're trying to install or update Instagram and the app is stuck on "Installing," first try turning your phone off and then back on.

After you restart your phone, try installing the Instagram app again. Some people have reported that syncing their phone with iTunes and reinstalling Instagram from iTunes helps with this process.

If these troubleshooting steps don't help, please contact Apple support.

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Android

You can run Instagram on any camera phone with Android 2.2 or later with support for OpenGL ES 2, as well as tablets with support for OpenGL ES 2.

Things to keep in mind:

  • Phones without OpenGL ES 2, like the first generation HTC Wildfire, can't power Instagram's filters and can't be supported.
  • Phones running Android older than 2.2 can't power Instagram's filters.
  • There's a known issue with some Samsung Galaxy Y phones that causes posts to appear black on the filters screen and when it's uploaded. We're currently looking into this issue.

Apple iOS

Instagram v2.0 and later versions are supported on iOS 4.2.1 and later. If you're not running this version of iOS or later, you'll continue to see the old version of Instagram.

You can find your iOS version by opening your Settings and then tapping General > About.

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If you’re using iOS6 or earlier on your iPhone, you won’t be able to download Instagram from the App Store on your phone.

To continue using Instagram on your iPhone, download the app on your computer and then connect your phone to your computer. You’ll then be able to download the latest version of Instagram that’s compatible with iOS6.

Another way to continue using Instagram on your iPhone is to upgrade your phone’s software.

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Uploading and Editing Issues

If you're having trouble uploading photos, follow our troubleshooting steps. Keep in mind that you may not be able to upload photos in areas with a weak Wi-Fi or cellular signal.

If you have a strong signal and keep getting error messages after tapping Retry, check to see if uploads fail on both Wi-Fi and on your mobile data connection.

Some mobile carriers limit a customer's data after they've used a certain amount of mobile data in a month. This can result in failed photo uploads to Instagram toward the end of the month. If this is happening to you, contact your service provider directly.

If you think you've encountered a technical problem with Instagram, learn how to report it to us.

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Commenting Issues

If you keep getting an error message that a comment can't be deleted, it may be because the comment was already deleted in our system. The comment may still appear because you're viewing an old version of the page. We're aware of this issue and are working on a fix.

Keep in mind that you're only able to delete your own comments or comments that are on your own post. You can't delete another person's comments on a post that isn't yours. Learn more about deleting comments.

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If you're not able to add a comment, first try updating your app to the latest version.

If your Instagram app is up to date, you may be getting an error for another reason. Keep in mind that:

  • You can't include more than 5 @ mentions in a single comment
  • You can't include more than 30 hashtags in a single comment
  • You can't post the same comment multiple times (including emoji)

Keep in mind that we also filter certain words and phrases to help people follow our Community Guidelines.

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Feed Issues

In July 2015, we identified and fixed a bug causing incorrect follower counts to appear on some profiles. Any profiles that were affected should now be back to normal.

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Sharing Issues

Some Android phones, like the HTC EVO 4G and the HC Panache, have known connection problems with Facebook. Keep in mind that the Facebook login process through Instagram is controlled by Facebook.

If you're having trouble logging into Facebook in order to share your Instagram posts, it's possible that Facebook is having temporary issues. Try to log in again after a few hours. Learn more about other first steps you can take when you're experiencing an issue.

For ongoing connection issues, try:

  1. Deleting both the Instagram and Facebook apps
  2. Removing Instagram permissions from your Facebook privacy settings
  3. Re-downloading both apps and attempting to connect to Facebook again through Instagram
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If you run into issues sharing Instagram posts to Tumblr, try sharing the photo again by tapping above your post, then tapping Share > Tumblr > Share.

If this doesn't work, try unlinking and relinking your Instagram and Tumblr accounts:

  1. Tap to go to your profile.
  2. In the top right, tap
  3. Tap Linked Accounts > Tumblr > Unlink. Tap Tumblr again and then re-enter your Tumblr login info.

Wait a few minutes, and then try to share your post to Tumblr again. Since we don't have any control over connectivity problems in Tumblr's API, please get in touch with Tumblr's support team if you're still unable to log in. They can be reached at support@tumblr.com.

Note: sharing posts to Tumblr is only available on iPhone.

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Right now, you can only share Instagram posts to the first Tumblr account you've created with your Tumblr login information.

If you'd like to link your Instagram account to another Tumblr blog, you'll have to delete the blog and re-register it:

  1. Sign in to your Tumblr account, go to your blog in the menu bar and then click Settings.
  2. Scroll to the bottom to the page and click Delete this blog. This will release your blog's name to be re-registered.
  3. Log out of your Tumblr account.
  4. Click "sign up" from the top-right corner and use a different email address and password, but use the same blog name.
  5. Once you've selected the blog as a primary account, you can then open Instagram and link your Tumblr account.
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Notification Issues

If you turned on notifications directly in the Instagram app but still aren't receiving them, you may need to adjust notifications directly in your phone's settings.

To adjust your notifications:
  1. Open your phone's Settings app.
  2. Tap Notifications.
  3. Make sure your notifications are turned on.

You can also go to Settings and scroll down to Instagram to check your settings directly.

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Most likely, someone tried to sign up for an Instagram account using your email address by mistake. To remove your email from the account:

  1. If you have an Instagram account, log out. Before logging out, make sure the you have access to the email address currently associated with your account. Learn how to update your email address. If you don't have an Instagram account, skip to step 2.
  2. Click let us know at the bottom of the Welcome to Instagram email to let us know this wasn't you.

You should then be able to use this email address to sign up for an Instagram account or add it to your existing account.

If you're still having issues with your email or phone number, let us know.

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Account Issues

If you edit your username and still see your old username within the app, you're likely experiencing a caching issue. We cache certain images and text to make the app run faster.

Keep in mind that you're the only person seeing your old, cached username. Eventually, your old username will be cleared out of our system. If you'd like the old username to disappear immediately, you can uninstall and reinstall the app to clear your cache.

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