Posting a Photo
If you've run into an error posting a photo, check out these troubleshooting tips.
If you're having trouble uploading photos, follow our troubleshooting steps. Keep in mind that you may not be able to upload photos in areas with a weak Wi-Fi or cellular signal.
If you have a strong signal and keep getting error messages after tapping Retry, check to see if uploads fail on both Wi-Fi and on your mobile data connection.
Some mobile carriers limit a customer's data after they've used a certain amount of mobile data in a month. This can result in failed photo uploads to Instagram toward the end of the month. If this is happening to you, contact your service provider directly.
If you think you've encountered a technical problem with Instagram, learn how to report it to us.
If Instagram is crashing when you try to upload a photo, it could be because of memory issues on your phone. For example, if you have apps running in the background, they could be using up a lot of your phone's memory and causing Instagram to crash. Try turning off your phone and turning it on again to reset its memory.
Learn more about what you can do if you're experiencing an issue.
If Instagram is still crashing afrer you restart your phone, you can report the issue to us. Please make sure to provide as much detail as possible, including your phone, operating system version, Instagram version and when the crashes occur most often.
If you're using Instagram and you get stuck while processing a photo, please try force quitting the app.
To force quit:
- Leave the Instagram app by pressing the Home button on your phone. The Home button is the physical button at the bottom of your phone with the white square on it.
- Double-click the Home button and a tray will pop up.
- Press and hold the Instagram icon for 5 seconds until the icon starts to shake.
- Tap the red minus button that pops up on the Instagram icon. This will force quit the app, and you should be able to log in normally after that.
To force quit:
- Leave the Instagram app.
- Open the Settings app on your phone.
- Tap Applications > Manage applications > Instagram > Force Stop.
We're fixing an issue where the Android app crashes when people apply a filter and returns them to their Feed without uploading the photo. Or, the app crashes and returns people to their phone's home screen when trying to apply a filter.
Some people have fixed this issue by increasing the camera resolution from their phone's camera settings or by updating to the newest operating system available for their phone.
Keep in mind that some phones that are crashing don't support OpenGL ES 2, which is needed to power Instagram's filters. Phones that don't support OpenGL ES 2 won't be able to run Instagram properly. See if your phone supports OpenGL ES 2.
Some people using Instagram on Android phones are seeing black or gray squares instead of images. This usually happens after they've applied a filter to their photo. We've been working to fix this issue, and it has been resolved on some phones. Please visit the Google Play Store to update your app.
If your Android is still experiencing this issue and you'd like to provide further information to help us fix it, please fill out this form.