What can I do if my email address can't be found during a password reset?

If your email address isn't being found when you try to reset your password, you may have registered with a different email or mistyped your email when you first signed up.

If you're having this issue, try the following:

  • Tap Forgot? on the login screen, then tap Username or Email. Enter any possible email addresses you may have registered with and then tap Search in the top right.
  • If you've previously linked your Instagram and Facebook accounts, you can reset your password using your Facebook account by tapping Reset using Facebook.

Unfortunately, if you can't access the email account you registered with and didn't link your Instagram and Facebook accounts, we're unable to give you access to the account.

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