Hacked Accounts

Your account should represent you, and only you should have access to your account. If someone gains access to your account or you're unable to log in to your account, there are several ways you can take action.

If your account is leaving comments or sharing things that you haven't posted, your password may be compromised.

To help secure your account:

Note: You shouldn't grant third-party access to websites or apps that don't follow our Community Guidelines or Terms of Use (including websites that sell or promise free followers or likes). These websites and apps are likely attempts to use your account in an inappropriate way.

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If you think your account has been hacked or taken over, there are several actions you can take to secure your account.


If you're still able to log into your Instagram account

If you think your account has been hacked and you're still able to log in, there are things you can do to help keep your account secure:

Check your email account for a message from Instagram

If you received an email from security@mail.instagram.com letting you know that your email address was changed, you may be able to undo this change by selecting revert this change in that message. If additional information was also changed (example: your password), and you're unable to change back your email address, request a login link or security code from Instagram


Request a login link from Instagram

To help us confirm that you own the account, you can request that we send a login link to your email address or phone number.

To request a login link:

  1. On the login screen, tap Get help logging in. (Android) or Forgot password? (iPhone).
  2. Enter the username, email address, or phone number associated with your account, then tap Next. Note: If you don’t know the username, email address, or phone number associated with your account, tap Need more help? below the Next button and follow the on-screen instructions.
  3. Select either your email address or phone number, then tap Send Login Link.
  4. Click the login link in your email or a text message (SMS) and follow the on-screen instructions.

Request a security code or support from Instagram

If you're unable to recover your account with the login link we sent to you, you may be able to request support from us.

To request support from Instagram:

Request a security code or support from Instagram

Instagram app for Android:
  1. On the login screen, tap Get help logging in. below Log In.
  2. Enter the username, email address, or phone number associated with your account, then tap Need more help?. Keep in mind that if you have more than one Instagram account you may need to select the account you’re having trouble logging into first, then follow the on-screen instructions.
  3. Tap Need more help? then follow the on-screen instructions.
  4. Select either your email address or phone number, then tap Send Security Code.
  5. If you don’t receive a security code, tap I can’t access this email or phone number below Send Security Code, then follow the on-screen instructions.
Instagram app for iPhone:
  1. From the login link screen, tap Need more help? below Send Login Link. Select either your email address or phone number, then tap Send Security Code.
  2. If you don’t receive a security code, tap I can’t access this email or phone number below Send Security Code, then follow the on-screen instructions.

Be sure to enter a secure email address that only you can access. Once you've submitted your request, you should receive an email from Instagram with next steps.

Learn more about what you can do if you don't know your username


Verify your identity

Once you submit your support request, you should receive an auto-response email from the Support Team at Facebook asking you to help us verify your identity. You'll be asked for one or both of the following:

  • A photo of yourself holding a paper with a handwritten code we've provided you.
  • The email address or phone number you signed up with and the type of device you used at the time of sign up (example: iPhone, Android, iPad, other).
Once you provide information to help us verify your identity, we'll send you specific instructions to recover your account at the secure email address you provided.


If you're still having trouble accessing your account, we'd like to hear more about your experience so we can continue to improve our support options.
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Learn more about things you can do to keep your account safe.