What can I do if I've lost access to the email or phone number I signed up with?

If you've lost access to the email or phone number you used to sign up for Instagram, you can either try to regain access to the email or phone number or you can update your profile with new account information.


Try to regain access to your email account

If you've lost access to your email account, you can try to ask your email provider to help you regain access to it. Many email providers offer a way to recover access to your account if you ever forget your password or if the account is hacked.

When you try to log in to your email provider, there may be an option like forget your password? or trouble signing in? that will allow you to contact them or complete a request for additional support. You may need to provide them with a phone number, answers to security questions, or other information to verify your access request. Instagram can't provide any assistance with helping you get back into your email account.


Change your Instagram account email or phone number

If you can't regain access to the email or phone number you used to sign up for Instagram, you'll need to log into Instagram and change the email or phone number on your profile with a new email account that you can access. This is necessary to ensure you can continue to access Instagram and to ensure someone else can't gain access to your Instagram account with an email or phone number you no longer use.

Note: Before you begin, make sure you can already access Instagram either with your email, phone number or by logging in with Facebook. If you can't access Instagram and reach your Instagram profile settings, you won't be able to continue.

Once you're logged into Instagram, you can learn how to change your email in your Instagram settings. If you signed up for Instagram with your Facebook account, your email will be the same as the one associated with your Facebook account. If you didn't sign up for Facebook or Instagram with a phone number, then there will not be an email associated with your account, but you can add one if you want.

After you've changed your Instagram email, both the original email and new email will receive requests to confirm or deny the change.


I can't access Instagram in order to change my email or phone number

If you can't access your Instagram account or the email or phone number you signed up with:

  1. Open the Instagram app on your mobile device and enter your last known email address or phone number
  2. Tap Forgot password?
  3. Tap Need more help?
  4. Follow the on-screen instructions to submit a support request

Learn more about what you can do if you need help logging into Instagram.

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