Troubleshooting
If you're experiencing an issue on Instagram, please follow these troubleshooting steps. Keep in mind that you should always make sure you're running the latest version of the Instagram app as well as the latest version of your phone or tablet's operating system before following these steps.
Restart your phone or tablet
Always try restarting your phone or tablet first if you're having trouble with Instagram.
Check Internet connection
If restarting your device doesn't help, please try using Instagram both on Wi-Fi and on your mobile data connection to see if the problem is because of a weak Wi-Fi or mobile data connection.
Uninstall and reinstall
If restarting your device and checking your connection doesn't help, try deleting and reinstalling Instagram:
iPhone and iPad
- From the Home screen, tap and hold the Instagram app icon until it shakes.
- Tap
on the app to delete it. Your photos and profile info will be saved by Instagram.
- Go to the App Store, reinstall Instagram and then log in with your username and password.
Android
- Go to your phone or tablet's Settings and tap Apps.
- Tap Instagram.
- Tap Uninstall.
- Go to the Google Play Store, reinstall Instagram and then log in with your username and password.
Still no luck?
Something might not be loading properly because of settings you or someone else set up. Try searching the Help Center for the issue you're experiencing. You might also be experiencing an issue if a feature isn't available to everyone yet.
If these steps didn't resolve your problem, it could be a bug or broken feature. Learn how to report a bug so we can investigate.
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