There's a problem with...

A photomap

There's a known issue for some people reviewing Photo Maps in versions prior to 3.0.4. Please make sure that you're running the latest version of Instagram from Google Play.

Last edited about a month ago
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A profile

Some users may see their follower/following count change. We recently fixed an issue that incorrectly included inactive accounts in follower/following lists, so you may notice a difference in count numbers.

Keep in mind that if your follower/following count is over 200, we'll only show the most recent 200 followers or people followed in the list. If you have over 5,000 followers or are following more than 1,000 people and would like to view a complete list, we suggest visiting a third-party site that uses our API, like web.stagram.com or gramfeed.com

Last edited about a week ago
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If you edit your username and continue to see your old username within the app, you're likely experiencing a caching issue. We cache certain images and text to make the app run faster.

Keep in mind that you're the only person seeing your old, cached username. Eventually, your old username will be completely cleared out of our system. If you'd like the old username to disappear immediately, however, you can uninstall and reinstall the app to clear your cache.

Last edited about a month ago
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There's a known issue where some people may see the wrong profile photo when viewing a follower's account. To fix the problem, delete and re-install Instagram. Your photos and profile data will be saved.

Last edited about a month ago
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Liked photos

We're aware of an issue where fewer than 300 photos are displayed in the Photos You've Liked page for some people. We're looking into this issue and hope to have a fix out soon.

Because of the large number of liked photos on Instagram, the Photos I've Liked page now shows the most recent 300 photos you've liked. We've made these changes in order to make sure Instagram runs smoothly as the app becomes available to a growing number of people.

Last edited about a month ago
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Push notifications

Getting someone else's push notifications usually happens when you let someone else log into their Instagram account on your phone. To stop the notifications from appearing on your phone, ask the other person to log into Instagram on another phone.

You can also turn push notifications off for your phone. Or, if you have access to the other account, turn push notifications off for that account only. Learn more about adjusting push notifications.

If you keep experiencing this issue, please let us know.

Last edited about 2 months ago
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The Home tab or Feed

If you're having difficultly loading mobile web pages, then it's most likely an internet connectivity issue. If you can load mobile web pages, check to see if you're having issues with Instagram on both 3G and Wi-Fi.

Keep in mind:

  1. You may not be able to load photos in areas with weak signal. Also, some mobile carriers rate limit their customers after they use a certain amount of data in a month, which can result in a "couldn't refresh feed" error. It's common for people to have more difficulty viewing photos towards the end of the month as a result of rate limiting or data throttling.
  2. When there are large groups of people at an event trying to use a network at the same time, like at a concert, festival or baseball game, there can be intermittent connectivity issues. It may appear as if you're connected to the network and have strong cellular signal even though connection is weak. This should resolve itself once you're no longer at the event.

If you keep getting these errors over time, try these troubleshooting steps.

Last edited about a month ago
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