I Can't Log in

I Forgot My Password

If you can't remember your password, you can reset it using your email address or your Facebook account. To reset your password, first tap Forgot? next to Password on the log in screen.

  • To reset through your email address, tap Username or Email, enter your username or the email address you used to create your account and tap search. Choose Send a Password Reset Email.
  • To reset through Facebook, tap Reset using Facebook. You may be asked to log into Facebook. You can then enter a new password for the Instagram account that was most recently linked to your Facebook account.

If you've tried these steps and are still having trouble logging in, contact us.

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If you're not receiving the password reset email, it's possible that the email is going in your email's spam filter or that you mistyped your email when you first signed up for Instagram.

To find your password reset email, try:

  • Checking the spam filter on your email account
  • Resetting your password through Facebook verification if you've previously linked your Instagram and Facebook accounts
  • Getting in touch with your email service provider to make sure that you're able to get emails from the @instagram.com domain

If you've tried these steps and are still having trouble logging in, contact us.

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If your email address isn't being found when you try to reset your password, you may have registered with a different email or mistyped your email when you first signed up.

If you're having this issue, try the following:

  • Tap Forgot? on the login screen, then tap Username or Email. Enter any possible email addresses you may have registered with and then tap Search in the top right.
  • If you've previously linked your Instagram and Facebook accounts, you can reset your password using your Facebook account by tapping Reset using Facebook.

If you've tried these steps and are still having trouble logging in, contact us.

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If you're receiving a password reset email for the wrong account, it's likely that the account you're trying to log into was registered with a different email address.

To regain access to the right account, try any additional email addresses you may have used. If you've linked your account to Facebook, you can reset your password through Facebook verification.

If you think there's an Instagram account associated with your email address and you don't own that account, let us know.

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The links in the password reset emails are time sensitive. If you've received an email but still aren't able to log in, try sending yourself a password reset email again.

If you're copying the reset link or your new password, make sure you aren't including any extra spaces before pasting it into your browser or the login fields.

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Email and Username Troubleshooting

If you're trying to log into your account but can't remember your username:

  1. Tap Forgot? next to Password on the log in page.
  2. Tap Username or Email.
  3. If you don't see your username there, enter your email address and tap Search.
  4. Tap Send a Password Reset Email, and we'll send you an email with your username in the greeting. You'll also have to reset your password.

If you're logged into your account, you can find your username at the top of your profile.

If you've tried these steps and are still having trouble logging in, contact us.

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If you lost access to the email address you used to sign up for Instagram, you can change the email address associated with your account.

If you've linked your account to Facebook, you can reset your password using Facebook. Once you log in, you can change the email address listed in your profile.

If you can't log into Instagram because you forgot your password and can't access the email address you used to sign up, please get in touch with your email service provider to get access to that email:

Email Service Provider contacts

If you've tried these steps and are still having trouble logging in, contact us.

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Most likely, someone tried to sign up for an Instagram account using your email address by mistake. To remove your email from the account:

  1. If you have an Instagram account, log out. Before logging out, make sure the you have access to the email address currently associated with your account. Learn how to update your email address. If you don't have an Instagram account, skip to step 2.
  2. Click let us know at the bottom of the Welcome to Instagram email to let us know this wasn't you.

You should then be able to use this email address to sign up for an Instagram account or add it to your existing account.

If you're still having issues with your email or phone number, let us know.

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Disabled Account

If your Instagram account was disabled, you’ll see a message telling you when you try to log in. Accounts that don't follow our Community Guidelines or Terms of Use may be disabled without warning. We suggest that you review the Community Guidelines carefully along with the posts on all accounts you've created.

If you think your account was disabled by mistake, you may be able to appeal the decision by opening the app, entering your username and password and following the on-screen instructions.

If you don’t see a disabled message, you may be experiencing a login issue. If your account was deleted by you or someone with your password, there's no way to restore it. You can create a new account with the same email address you used before, but you may not be able to get the same username.

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