Logging in

Learn some troubleshooting tips for logging in.

Android and iOS

Some people on iOS may see a "Sorry, we couldn't connect to our login server. Please confirm you have an Internet connection and try again in a moment" message when trying to log into Instagram.

Some people on Android may have trouble logging in but aren't getting an error message.


If you get this error when trying to create an account or sign into your account, and you believe your internet connection is stable, try resetting your Wi-Fi router to resolve the issue.

If your phone has service through a carrier (ex: 3G or EDGE), try turning off Wi-Fi and connecting using cellular data.

If that doesn't help, try opening your phone's Settings and make sure you have automatic settings turned on for your date and time.

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If your Instagram account was disabled, you’ll see a message telling you when you try to log in. Accounts that don't follow our Community Guidelines or Terms of Use may be disabled without warning. We suggest that you review the Community Guidelines carefully along with the posts on all accounts you've created.

If you think your account was disabled by mistake, you may be able to appeal the decision by opening the app, entering your username and password and following the on-screen instructions.

If you don’t see a disabled message, you may be experiencing a login issue. If your account was deleted by you or someone with your password, there's no way to restore it. You can create a new account with the same email address you used before, but you may not be able to get the same username.

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Some people are reporting that they're logged out of their account each time they close the app and must log in every time they open Instagram.

We're looking into this issue. If you're experiencing this issue on a phone other than a Samsung Infuse, please report it to us.

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