If you think your account has been hacked or taken over, there are several actions you may be able to take via the website or the app to secure your account. If someone gains access to your account or you're unable to log in, visit this page on your desktop or mobile browser to secure your account.

You can also try the recovery steps below. Some of these recovery steps may not be available to you depending on the type of account you're trying to recover, but we recommend trying them all.

If you received an email from security@mail.instagram.com letting you know that your email address was changed, you may be able to undo this change by selecting secure my account in that message. If additional information was also changed (example: your password), and you're unable to change back your email address, request a login link or security code from Instagram

To help us confirm that you own the account, you can request that we send a login link to your email address or phone number.

To request a login link:

If you're unable to recover your account with the login link we sent to you, you may be able to request support from us on a mobile device.

To request support from Instagram:

Be sure to enter a secure email address that only you can access. Once you've submitted your request, you should receive an email from Instagram with next steps.

Learn more about what you can do if you don't know your username.

If you submitted a support request for an account without photos of you, you should receive an auto-response email from the Support Team at Meta. We’ll ask you to help us verify your identity by providing the email address or phone number you signed up with and the type of device you used at the time of sign up (example: iPhone, Android, iPad, other).

If you request support for an account with photos of you, you'll be asked to take a video selfie of you turning your head in different directions to help us check that you’re a real person and confirm your identity.

Once you submit the video selfie to help us verify your identity, you’ll receive an email from Instagram at the secure email address you provided. We use this video to ensure you are a real person and that you are who you say you are.

Keep in mind that the video you submit will never be visible on Instagram and will be deleted within 30 days.

If we weren’t able to confirm your identity from the video you submitted, you can submit a new video and we’ll review it again.

Note: Instagram doesn’t use facial recognition, and we don't use it in video selfies. We use video selfies to ensure you are a real person and may confirm with human review that you are authorized to access your account.

If you think your account has been hacked or an attempt to hack your account has been made and you're still able to log in, there are things you can do to help keep your account secure:

If you're still having trouble accessing your account, we'd like to hear more about your experience so we can continue to improve our support options.