About the 2-Tab Inbox for Professional Accounts
When you switch to a Professional account, you’ll have access to an inbox that allows you to organize messages and control notifications. This organized inbox has 2 tabs: Primary and General.
Primary: The Primary tab is for messages you’d like to see first. All messages will appear in the Primary tab, but you can swipe them into the General tab. Notifications for unread messages are turned on for the Primary tab, but you can turn them off in Settings.
General: The General tab is for messages you’d like to get back to later. Notifications for unread messages are turned off for the General tab, but you can turn them on in Settings.
You can also see message requests in your inbox. Requests are direct messages from accounts that you don’t follow. You can choose to accept or deny these requests, and request messages aren’t marked as “seen” until you accept them. If you tap on All Requests, you can select Top Requests to see your requests organized by important accounts. You can also move accepted messages into the Primary or General tabs.