Why do I keep getting a "couldn't refresh feed" error?

If you're having difficulty loading mobile web pages, then it's most likely an internet connectivity issue. If you can load mobile web pages, please test to see if you're having issues with Instagram on both 3G and WiFi.

Please note:

  • You may not be able to load photos in areas with weak signal. Also, some mobile carriers rate limit users after they use a certain amount of data in a month, which often results in a "couldn't refresh feed" error. It's common for users to have more difficulty viewing photos towards the end of the month as a result of rate limiting or data throttling.
  • When there are large groups of people at an event attempting to utilize a network at the same time, like at a concert, festival or baseball game, there can be intermittent connectivity issues. It may appear as if you are connected to the network and have strong cellular signal even though connection is weak. This should resolve itself once you're no longer at the event.
  • If you keep getting these errors over time, please try these troubleshooting steps.
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