I'm having an issue with something I purchased on Instagram.

If you have an issue with an order you made through Instagram checkout:

Contact the seller for help: After your first message to the business, they have 2 business days to reply to your message and resolve the issue.

Contact Instagram for help: If the business doesn't reply or resolve the issue within 2 business days, please let us know.

Learn what to do if:

  • Your order didn't arrive: We recommend waiting 2 days after the estimated delivery date in your order history. On the third business day, you can get help with your order.
  • The product is damaged or it doesn't match the description: If the shipment you received is damaged, not what you expected, you can get help with your order.
  • You didn't make this purchase: If you see an unauthorized purchase in your order history, please follow these steps.
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