I'm having an issue with something I purchased on Instagram.
If you have an issue with an order you made on Instagram:
Contact the seller for help: After your first message to the business, they have 2 business days to reply to your message and resolve the issue.Contact Instagram for help: If the business doesn't reply or resolve the issue within 2 business days, please let us know.
Learn what to do if:
- Your order didn't arrive: We recommend waiting 2 days after the estimated delivery date in your order history. On the third business day, you can get help with your order.
- The product is damaged or it doesn't match the description: If the shipment you received is damaged, not what you expected, you can get help with your order.
- You didn't make this purchase: If you see an unauthorized purchase in your order history, please follow these steps.
Related articles
- How does Purchase Protection work for purchases made on Instagram?
- What customer data is shared with the seller when I make a purchase on Instagram?
- How do I contact the seller or Instagram for help with my order?
- How do I update my payment method on my Instagram account?
- Where can I see the order confirmation for a payment or donation on Instagram?