Troubleshoot Promoting From Instagram

If you're based in or intend to target audiences in the US and want to create an ad campaign that relates to credit, employment, housing, social issues or political ads, you must choose the category that best describes your ads from the Special Ad Category dropdown menu.

If you're having trouble promoting posts and stories on Instagram, it may be caused by the following:

  • You're not using a professional account. To create ads on Instagram, you must convert your personal profile to a professional account.
  • You're not a Page admin. If you have a professional account, but are still having problems, it might be that you're not a Page admin of the Facebook Page connected to your Instagram professional account. To resolve this issue, ask the admin of the Facebook Page to add you as an admin.
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