Posting a Photo

If you've run into an error posting a photo, check out these troubleshooting tips.

Camera

If you get a "failed" error message when trying to upload a photo, please try again to see if uploads fail on both Wi-Fi and 3G/EDGE.

Keep in mind that you may not be able to upload photos in areas with a weak Wi-Fi or cellular signal. Also, some mobile carriers rate limit customers after they use a certain amount of data in a month, which often results in failed photo uploads to Instagram. It's common for people to have more difficulty uploading photos towards the end of the month as a result of rate limiting or data throttling.

If you keep getting these errors even after tapping Retry, please follow these troubleshooting steps or contact your service provider directly.

Last edited about 2 months ago
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If Instagram is crashing when you're trying to upload a photo, it's often because of memory issues on your phone. If you have apps running in the background, they could also be using up a lot of your phone's memory and causing Instagram to crash.

Try turning off your phone and turning it on again to reset its memory. If restarting your phone doesn't fix the crash issue, please report it and provide as much detail as possible, including your phone, operating system version, Instagram version and when the crashes occur most often.

Last edited about 2 months ago
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If you're using Instagram and you get stuck while processing a photo, please try force quitting the app.

Apple iOS

To force quit:

  1. Leave the Instagram app by pressing the Home button on your phone. The Home button is the physical button at the bottom of your phone with the white square on it.
  2. Double-click the Home button and a tray will pop up.
  3. Press and hold the Instagram icon for 5 seconds until the icon starts to shake.
  4. Tap the red minus button that pops up on the Instagram icon. This will force quit the app, and you should be able to log in normally after that.
Android

To force quit:

  1. Leave the Instagram app.
  2. Open the Settings app on your phone.
  3. Tap Applications > Manage applications > Instagram > Force Stop.
Last edited about a month ago
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People who upgrade to iOS 6 and choose to restrict access to their camera roll will get the following message when trying to import a photo to Instagram: "This app does not have access to your photos or videos. You can enable access in Privacy settings."

To adjust your privacy settings:

  1. Leave the Instagram app
  2. Open your phone's Settings
  3. Tap Privacy
  4. Tap Photos
  5. Slide the On/Off switch next to Instagram to On
Last edited about a month ago
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Filter Screen

We're fixing an issue where the Android app crashes when people apply a filter and returns them to their Feed without uploading the photo. Or, the app crashes and returns people to their phone's home screen when trying to apply a filter.

Some people have fixed this issue by increasing the camera resolution from their phone's camera settings or by updating to the newest operating system available for their phone.

Keep in mind that some phones that are crashing don't support OpenGL ES 2, which is needed to power Instagram's filters. Phones that don't support OpenGL ES 2 won't be able to run Instagram properly. See if your phone supports OpenGL ES 2.

Last edited about a month ago
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The Samsung Galaxy Y doesn't have the processing power to support Lux. As of v1.0.5, the Samsung Galaxy Ace doesn't include Lux, but we hope to provide support for it soon.

If you're having issues with Lux on a different phone or tablet, please let us know.

Last edited about 2 weeks ago
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Android version 1.0.3 includes Instagram support for tablets. Some people using Android tablets may have issues with the Lux filter showing up correctly. We're looking into this problem.

Last edited about a month ago
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Information Screen

Some people have found that location isn't stored with their photos when importing them to Instagram after updating to Apple iOS 5.1.

To fix this issue, close Instagram and open the Settings on your phone. Then tap Location Services and turn the location setting to On for the Camera app.

This issue may occur when:

  1. You choose a photo from your camera roll that was taken after you updated your phone to iOS 5.1.
  2. You tap to add geolocation and then tap again to select a specific location where your photo was taken.
  3. You go to choose the exact location where your photo was taken and you're shown locations that are around you now, not when you took the photo.

Please file a report if you continue to have this issue.

Last edited about a month ago
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We're aware of an issue where the location map pop-up is partially cut off. This may be because there isn't a Foursquare location associated with that photo or video's geotag.
Last edited about a month ago
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If locations aren't appearing when you upload a photo and then tap Name this Location, you'll need to enable location for Instagram:

  1. Leave the Instagram app
  2. Open your phone's Settings
  3. Tap Location services > Use GPS satellites or Use wireless networks
Last edited about a month ago
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During Upload

This issue has been resolved as of Instagram 3.4.0. Please download the latest version of the app from the App Store to select photos from any of your phone's photo albums.

Last edited about a month ago
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We're aware of an issue where images on Instagram appear as a black or gray square for some people using Android phones. We've been working to fix this issue, which has been resolved on some phones as of v1.0.5. Please visit the Google Play Store to update your app.

Some models—including the Galaxy Y (S5363, S5360B, S5367), the Galaxy Y Duos (S6102), Galaxy Y Pro and Galaxy Ace—may still experience this issue, which we're working to resolve.

Phones that we know are experiencing this issue include:

  • Galaxy Y
  • Galaxy S
  • Galaxy S Plus
  • Galaxy Ace (S5839i, S5830C, GT-S5830i, S5830M)
  • LG Spectrum (VS920 4G)
  • Motorola Atrix 2 (front-facing camera only)

If you'd like to provide further information about this issue, let us know.

Last edited about a month ago
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We're aware of an issue on some phones, including the HTC Sensation, where applying tilt shift results in a pixelated or blurry photo. In some cases, applying tilt shift causes the app to crash. We're currently looking into this issue and hope to have a fix out soon.

Last edited about a month ago
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We're aware of an issue with Samsung Galaxy Y (GT-S5360) and Samsung Galaxy Ace (GT-S5830/M) where images will appear distorted or scrambled.

If you're experiencing this issue, please report it to us.

Last edited about a month ago
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