Posting a picture
If you've run into an error posting a picture, check out these troubleshooting tips.
If you get a "failed" error message when trying to upload a photo, please try again to see if uploads fail on both Wi-Fi and 3G/EDGE.
Keep in mind that you may not be able to upload photos in areas with a weak Wi-Fi or cellular signal. Also, some mobile carriers rate limit customers after they use a certain amount of data in a month, which often results in failed photo uploads to Instagram. It's common for people to have more difficulty uploading photos towards the end of the month as a result of rate limiting or data throttling.
If you keep getting these errors even after tapping Retry, please follow these troubleshooting steps or contact your service provider directly.
If Instagram is crashing when you're trying to upload a photo, it's often because of memory issues on your phone. If you have apps running in the background, they could also be using up a lot of your phone's memory and causing Instagram to crash.
Try turning off your phone and turning it on again to reset its memory. If restarting your phone doesn't fix the crash issue, please report it and provide as much detail as possible, including your phone, operating system version, Instagram version and when the crashes occur most often.
- Exit the app by pressing the Home button on your phone. (The Home button is the physical button at the bottom of your phone with the white square on it.)
- Double click the Home button and a tray will pop up.
- Find the Instagram icon. Press and hold the icon for 5 seconds until the icon starts to shake.
- Press the red minus button that pops up on our icon. This will force quit the app, and you should be able to log in normally after that.
- Exit Instagram
- Open the Settings application on your device
- Tap Applications > Manage applications > Instagram > Force Stop
To adjust your privacy settings, follow these steps:
- Exit Instagram
- Open the "Settings" app
- Select "Privacy"
- Select "Photos"
- Toggle the ON/OFF switch next to Instagram to the "On" position
Some users have fixed this issue by increasing the camera resolution setting from their device's camera settings, or by updating to the newest operating system available for their device.
Please note that some devices seeing this crash do not support OpenGL ES 2, which is the technology required to power Instagram's filters. Devices that do not support OpenGL ES 2 will not be able to run Instagram properly. Find more information on whether your device is supported.
If you are having issues with Lux on a different device, please file a report with details.
Some Android tablet users may experience rendering glitches when applying the Lux feature.
We are investigating the cause of this error.
This issue occurs when:
- You select a photo from your camera roll that was taken after you updated your phone to iOS 5.1.
- You tap to add geolocation, then tap again to select a specific location where your photo was taken.
- When you go to select the exact location where your photo was taken, you are presented with location options that are around you now, not when you took the photo.
- Exit Instagram
- Open the Settings app
- Tap Location and security > Use GPS satellites or Use wireless networks
We're aware of an issue where images on Instagram appear as a black or gray square for some people using Android phones. We've been working to fix this issue, which has been resolved on some phones as of v1.0.5. Please visit the Google Play store to update your app.
Some models—including the Galaxy Y (S5363, S5360B, S5367), the Galaxy Y Duos (S6102), Galaxy Y Pro and Galaxy Ace—may still experience this issue, which we're working to resolve.
Phones that we know are experiencing this issue include:
- Galaxy Y
- Galaxy S
- Galaxy S Plus
- Galaxy Ace (S5839i, S5830C, GT-S5830i, S5830M)
- LG Spectrum (VS920 4G)
- Motorola Atrix 2 (front-facing camera only)
If you'd like to provide further information about this issue, let us know.