Restart your device

Always try this first if you are having trouble with Instagram. To restart your device:

Apple iOS devices

• Hold the button at the top of the phone until the red slider appears
• Slide the red power button off
• Wait about 30 seconds, then hold the top button again to turn your phone back on

Android

• Hold down the lock button on your device until you see Phone options
• Tap Power Off
• Hold down the lock button to turn your device back on

Uninstall and reinstall

If restarting your device doesn't help, try deleting and reinstalling Instagram:

Apple iOS devices

• From the Home screen, tap and hold the app icon until it shakes
• Tap the X on the app to delete it (your photos + profile info will be saved by Instagram)
• Go to the App Store and reinstall Instagram, then log in with your username and password

Android

• Navigate to the Settings application
• Locate and tap on Applications > Manage Applications > Instagram > Uninstall

Check Internet connection

If the last two steps don't help, please try using Instagram both on WiFi and on 3G to verify that the issue is not related to a weak WiFi or 3G connection.

Still no luck?

If these three steps didn't solve your issue, continue on to see if you're experiencing a known issue. If you can't find your answer there, we'll have you submit a bug report, so we can investigte.