Troubleshoot payment issues for Meta Verified creator subscriptions
This article is about Meta Verified for creators.
If you’re a business, you can learn about Meta Verified business subscriptions in our Meta Verified for businesses Help Center.
Learn how to troubleshoot payment issues for your Meta Verified subscription.
Find the issue you’re experiencing below.
Payment declined or failed
If your payment method failed or was declined, we recommend that you:
- Make sure you're using an accepted payment method.
- Make sure you enter your payment information correctly.
- Make sure your payment method hasn’t expired.
- Make sure your payment method has enough funds in your account.
- Try using a different accepted payment method.
Note: Your payment method’s financial institution may have declined your payment. If this happens, please contact them directly for more information.
Unauthorized charges
If you see a charge that you don’t recognize, we recommend that you:
- Compare your Meta Verified payment history with your payment method’s bank statement.
- Make sure the charge isn’t for a different Meta product, such as Meta Ads.
Multiple charges
Meta Verified subscriptions are charged on a monthly basis and automatically renew every month.
If you notice multiple charges in the same month, we recommend checking the payment status. If your payment status is “Pending”, it may be a temporary authorization hold from your financial institution.
Learn more about payments for Meta Verified creator subscriptions.
Charged earlier than expected
Meta Verified subscribers are charged once a month beginning on the date you sign up. If your billing date is scheduled for a day that doesn’t occur in a given month (ex: the 31st), you’ll be billed on the last day of that month instead.
Haven't received refund
Refunds are returned to the original payment method used to purchase the subscription. Subject to applicable law, if you haven’t received a refund, it may be in progress or you may not be eligible for one.
Learn more about refunds for Meta Verified creator subscriptions.
Charged after canceling subscription
To avoid getting charged for another billing cycle, you need to cancel your Meta Verified subscription at least 24 hours before your next payment date.
If you’re still having trouble with your subscription payment, please contact Meta Verified Support.
Visit the Meta Verified for creators Help Center.
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