Logging in

Learn some troubleshooting shoots for logging in.

Android and iOS

Some people on Android may have trouble logging into Instagram but aren't getting an error message.

Some people on Apple iOS may see a "Sorry, we couldn't connect to our login server. Please confirm you have an Internet connection and try again in a moment" message when trying to log in.

Solution

If you get this error when trying to create an account or sign into your account, and you believe your internet connection is stable, we suggest that you try to reset your Wi-Fi router to resolve the issue.

If your phone has service through a carrier (ex: 3G or EDGE), we'd suggest turning off Wi-Fi and trying to connect using your service provider's connection.

If that doesn't help, please open your phone's Settings and make sure your date and time have automatic settings turned on.

If these troubleshooting tips don't help, please file a report with the following information:

  • Are you able to access https://instagram.com/accounts/edit/ from your phone's browser?
  • Visit this website, http://www.whatismyip.com/, on the phone you're using to access Instagram and let us know your IP address.
Last edited about a month ago
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There's an issue for certain phones running Android 2.2 that makes it so Instagram can't write to the filesystem at login. As of v1.0.5, if you encounter this problem when opening Instagram, you'll receive an error that reads: "There's something wrong with the filesystem."

A common remedy to this problem is to uninstall and reinstall the app. If you still have trouble, please report it.

Last edited about 2 months ago
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If you deleted your account, there's no way to restore it. You can create a new account with the same email address you used before, but you may not be able to get the same username.

Your account may be disabled without warning if you're not following our Community Guidelines or Terms of Use on any account that you own. We suggest that you review the Community Guidelines carefully along with the posts on all accounts you've created.

Last edited about 2 weeks ago
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You may see posts from a website other than Instagram when tapping on the News tab. This usually happens when you connect to the Internet on your phone from a "gated" Wi-Fi network, like at a hotel, airport or cafe.

Try deleting your Instagram app and reinstalling it. Your photos and profile info will be saved on our servers when you delete the app, so nothing will change when you log back into your account.

Last edited about 2 weeks ago
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Some people are reporting that they're logged out of their account each time they close the app and must log in every time they open Instagram.

We're looking into this issue. If you're experiencing this issue on a phone other than a Samsung Infuse, please report it to us.

Last edited about a month ago
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