Logging in
Please see the articles below for login troubleshooting.
There is a known issue in Instagram v3.4.0 and v3.4.1 on Apple iOS devices where some users running Apple iOS 5.1 experience crashes on login. We are working on a fix.
In the meantime, you can eliminate these crashes by upgrading to the latest version of Apple's iOS here or directly in your device by visiting Settings > General > Software Update.
In the meantime, you can eliminate these crashes by upgrading to the latest version of Apple's iOS here or directly in your device by visiting Settings > General > Software Update.
Android
On Android: I see a "Logging in" message, but Instagram never logs in and no error message is given.Apple iOS device
On Apple device: I see a "Sorry, we couldn't connect to our login server. Please confirm you have an Internet connection and try again in a moment" message.Solution
If you receive this error when trying to create an account or sign in to your account, and you believe your internet connection is stable, we suggest that you try to reset your WiFi router, as this may resolve the issue.Alternately, if your device is enabled with service through a carrier (ex: 3G or EDGE), we'd suggest disabling WiFi and attempting to connect using your service provider's connection.
If that doesn't help, please open the Settings app on your phone, then tap General > Date and Time and be sure Set Automatically is turned ON. Finally, if you're still having trouble, please follow these troubleshooting tips.
If the troubleshooting tips don't help, please file a report with the following information:
- Are you able to access this webpage from your mobile device's browser: https://instagram.com/accounts/edit/
- Visit this website on the mobile device you're using to access Instagram and let us know your IP address : http://www.whatismyip.com/
There's an issue for certain devices running Android 2.2 that make it so Instagram cannot write to the filesystem at login. As of v1.0.5, if you encounter this problem when opening Instagram, you'll receive an error that reads: "There's something wrong with the filesystem."
A common remedy to this problem is to uninstall and reinstall the app.
If you still have trouble, please file a report with details.
A common remedy to this problem is to uninstall and reinstall the app.
If you still have trouble, please file a report with details.
If you deleted your account there is no way to restore it. You can create a new account with the same email address you used before, but you won't be able to get the same username.
Your account may be disabled without warning if you violate our Community Guidelines or Terms of Use on any account that you own.
We'd suggest that you review the Community Guidelines carefully along with the content posted to all accounts you have created.
Sometimes when tapping on the News tab, instead of seeing Instagram news and photos, you may see content from a website other than Instagram. This usually happens when you connect to the Internet on your phone via a "gated" WiFi network, such as at a hotel, airport, or cafe.
To fix the problem, delete Instagram and reinstall it. (Your photos and profile data will be saved on our servers when you delete the app, so nothing will change when you log back in to your account.)
To fix the problem, delete Instagram and reinstall it. (Your photos and profile data will be saved on our servers when you delete the app, so nothing will change when you log back in to your account.)
Some users are reporting that they are logged out of their account each time they close the app, and must log in every time they open Instagram.
We are investigating this issue.
If you are experiencing this issue on a device other than a Samsung Infuse, please file a report with the details.
We are investigating this issue.
If you are experiencing this issue on a device other than a Samsung Infuse, please file a report with the details.